Director of White Glove Logistics & Transportation

We are seeking a Director of White Glove Logistics & Transportation to join our growing team. This is a high-impact, high-ownership role at the center of Quince's customer experience — responsible for designing and scaling the end-to-end logistics network that delivers our largest, most complex products directly into customers' homes. In this role, you will own the long-term transportation and fulfillment strategy for our White Glove business, building a best-in-class delivery network that balances speed, cost, and customer satisfaction as we scale nationally.

• Own the long-term logistics strategy for the White Glove business across North America
• Design an optimized network that balances delivery speed, customer experience, and cost
• Determine optimal warehouse footprint, inventory positioning strategy, and service territories
• Continuously evaluate where inventory should be stored based on customer demand and growth projections
• Develop multi-year network expansion plans to support continued business growth
• Identify opportunities to reduce touches while improving overall transit times

• Own transportation strategy across every stage of the supply chain: inbound, warehousing, inventory movement, middle-mile, and final-mile White Glove delivery
• Determine optimal transportation modes and design scalable middle-mile solutions
• Optimize shipment consolidation opportunities and improve inbound flow into warehouse partners
• Reduce transportation cost without sacrificing customer experience

• Source and onboard warehouse partners and White Glove delivery providers across North America
• Develop RFPs, evaluate vendor capabilities, and lead commercial negotiations for all logistics partners
• Negotiate pricing, SLAs, and service guarantees; continuously benchmark providers against market alternatives
• Build redundancy into the network while avoiding unnecessary complexity
• Determine when to diversify vendors versus expanding existing relationships

• Determine optimal warehouse footprint to support delivery promises
• Establish inventory placement strategy across facilities and define warehouse operating standards and KPIs
• Improve inbound receiving and stock-in processes; reduce inventory aging through better positioning strategies

• Develop scalable operating standards across all logistics partners
• Drive improvement across inbound receiving speed, stock-in timing, warehouse productivity, order processing, delivery scheduling, first-attempt delivery success, damage reduction, claims management, and reverse logistics
• Create standardized scorecards for all partners and build executive-level KPI dashboards

• 10+ years of experience in logistics, transportation, fulfillment, or supply chain leadership
• 5+ years directly managing large third-party logistics providers, with full ownership of performance and commercial terms
• Experience designing multi-node distribution networks (warehouse placement, inventory positioning, service territory decisions)
• Experience managing White Glove, furniture, bulky goods, or oversized delivery networks, including in-home delivery complexity
• Strong transportation sourcing and contract negotiation experience; has led large RFP processes end-to-end
• Strong financial and analytical skills; able to build cost models and make data-driven trade-offs
• Experience building executive dashboards and KPI reporting
• Proven ability to lead cross-functional initiatives and influence without direct authority
• Excellent executive communication and presentation skills

• Experience building a logistics network from early-stage growth through national scale
• Experience managing warehouse partnerships and evaluating build vs. buy operational strategies
• Familiarity with inventory optimization models and demand-based positioning
• Direct-to-consumer or e-commerce background
• MBA or advanced degree

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.