Operation Manager, Logistics Product

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. 

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

We are looking for a high-energy Operations Manager to own the physical and technological foundation of Quince Logistics Services (QLS).

This role is designed for a "builder-operator" who is equally comfortable managing warehouse labor and automated sorting systems. You will be responsible for the efficient movement of goods from our China-based manufacturers through our Hong Kong automation hub, ensuring every parcel is processed with precision and speed.

• →Automation Management:
  Lead the daily operation and optimization of Automated Sorting Systems (e.g., cross-belt sorters, AMR fleets, or high-speed conveyors). Ensure the technology delivers maximum throughput and minimizes parcel handling errors.
• →Warehouse & 3PL Oversight:
  Manage the day-to-day operations of our Hong Kong and South China facilities. Set and enforce high standards for receiving, inbound processing, and outbound dispatch.
• →Freight & Line-haul:
  Oversee the "China → Hong Kong" trucking network and international freight forwarding partners. Ensure seamless hand-offs between the factory, the warehouse, and the final mile carriers.
• →System Integration:
  Partner with the Product and Engineering teams to ensure the Warehouse Control System (WCS) and Warehouse Management System (WMS) are perfectly synced with the physical hardware.
• →Operational Excellence (SOPs):
  Design and implement scalable playbooks for automated workflows, quality control, and exception handling (e.g., damaged goods or mis-sorted items).
• →Vendor & Technical Support:
  Manage relationships with automation hardware vendors and maintenance teams to ensure 99.9% uptime of critical sorting equipment.
• →Performance Metrics:
  Own the operational KPIs, including Parcels Per Hour (PPH), Order-to-Manifest speed, and unit processing costs.

• Experience:10+ years in logistics operations, with at least 3+ years of direct experience managing automated warehouse environments (e.g., automated sorting, robotics, or high-speed fulfillment centers).
• Technical Knowledge: Deep understanding of Warehouse Control Systems (WCS) and the mechanical logic of high-speed sorting technology.
• Logistics Expertise: Proven track record in South China-to-Hong Kong cross-border logistics and international freight forwarding.
• Leadership: Strong experience in managing both 3PL vendor partners and on-site technical teams.
• Problem Solving: A hands-on leader who can troubleshoot a system bottleneck or a mechanical failure in real-time.
• Communication: Bilingual in English and Cantonese/Mandarin is required to bridge our US-based leadership with regional operational partners.
• Residency:Must be a current resident of Hong Kong.

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.