Sr. Manager, Community

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. 

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

• →Develop and execute Quince’s global community strategy, positioning community as a core driver of growth, advocacy, and cultural relevance
• →Build systems that transform customers into participants, contributors, and advocates, including community-led content, referrals, and ambassador programs
• →Design programs that treat customers like influencers: including early access, community PR lists, product seeding, and community-led brand moments
• →Partner closely with Social to turn channels into community hubs, prioritizing user-generated content, participatory formats, and community storytelling
• →Integrate community into product and launch cycles, including early testing, feedback loops, and community-driven rollouts
• →Design and launch scalable offline community programs across priority markets (run clubs, book clubs, wellness groups, parent communities, local ambassador gatherings)
• →Identify and cultivate community leaders, creators, and advocates who can organically grow Quince communities within key cities and cultural spaces
• →Build and manage a structured global ambassador program that empowers members to host events and lead local communities
• →Collaborate cross-functionally with PR/Communications, Partnerships, and Events to embed community into storytelling, collaborations, and experiential activations
• →Establish and track community performance metrics including growth, engagement, participation, and advocacy
• →Develop scalable playbooks and systems to expand community programs across international markets
• →Monitor cultural and community trends to identify new opportunities for community-led growth

We are seeking a Sr. Manager, Community to join our growing team. We’re looking for a builder, someone who understands that community is not just engagement, but a powerful engine for brand growth, cultural relevance, and customer loyalty.

The ideal candidate is a strategic community architect who knows how to bring people together both digitally and in the real world. They should be equally comfortable designing global community programs, launching city-level activations, and building digital spaces where customers connect with each other and with the brand.

They understand how modern communities form, across group chats, events, creator networks, and shared lifestyle interests, and know how to nurture those spaces so they feel authentic, valuable, and culturally relevant.

This person should have strong instincts for culture and relationships, with the ability to identify emerging communities, empower local leaders, and create programs that scale globally without losing the intimacy that makes communities meaningful.

They will work closely with Social, PR/Communications, Partnerships, and Events to ensure community is woven into how the brand shows up in culture.

• 8–12+ years of experience building or leading community for a consumer brand
• Proven ability to build both digital and real-world communities
• Experience developing ambassador, creator, or membership programs
• Strong understanding of how community intersects with culture, content, and events
• Experience building scalable community frameworks across multiple markets
• Exceptional relationship-building and storytelling instincts
• Entrepreneurial mindset and ability to build programs from scratch

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.