Trainee - Product Support

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.

Trainee Product Support role analyzes and evaluates technical problems and/or functionality questions within the software based on the application, data source or integration with external applications. The role determines the best course of action to resolve the problem or inquiry.

• →Respond to customer calls to report or follow up on, or escalate issues. Demonstrate an urgent interest to satisfy their concerns and ensure proper ownership of issues and escalations. 
• →Track customer calls and communicate with escalated tiers to ensure continued progress on issues. 
• →Execute customer edits in the CRM, activate and modify customer permissions to external tools, and ensure the customer’s support entitlement status.
• →Deliver customer base notifications, marketing information, or product information as required.
• →Other duties and responsibilities as assigned.

• Bachelor’s degree in a technology discipline or related field 
• Willing to work in night shifts
• Knowledge of SQL will be added advantage
• Excellent Verbal and Communication skills