Manager, Field Service

NetherlandsNetherlandsRemoteFTE Exempt - REGmid
OtherManager Field Service
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Overview

Winning the race to bring new healthcare products safely to a waiting world drives Rapid Micro Biosystems (RMB) to combine today’s innovative technologies as never before.

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OtherManager Field Service
Winning the race to bring new healthcare products safely to a waiting world drives Rapid Micro Biosystems (RMB) to combine today’s innovative technologies as never before. Your career at RMB puts you at the center of diverse global teams that span robotics, AI, Machine Learning, imaging, microbiology, and more, re-shaping how urgently needed pharmaceuticals are made, tested, and released for decades to come. The sky’s the limit.

Careers at RMB are fast-moving, with the high growth you’d expect from a world leader in microbiology automation. Advancement at RMB affords an opportunity to achieve your personal goals and develop your passions, in an inclusive environment where every employee has the resources and opportunities to hone their skills. You’ll do more, learn more, and have the ability to make a profound impact on our business.

The Field Service Manager – EU & APAC is responsible for leading and developing a geographically dispersed team of Field Service Engineers (FSEs) to deliver world-class service, support, and customer satisfaction. This role will ensure operational excellence, adherence to regulatory standards, and the effective delivery of preventive maintenance, installations, troubleshooting, and repair services across the EU and APAC regions. 
  • Lead, coach, and develop a team of FSEs across multiple countries within EU and APAC. 
  • Set performance objectives, monitor KPIs, and drive a culture of accountability, quality, and continuous improvement. 
  • Ensure appropriate workforce planning and resource allocation to meet customer and business needs. 
  • Ensure timely and effective delivery of field service, including installations, preventive maintenance, upgrades, and emergency support. 
  • Drive “Right First Time” execution to maximize customer uptime and satisfaction. 
  • Partner with customers to understand their needs and develop strong, long-term relationships. 
  • Ensure all service activities adhere to internal policies, safety standards, and regional regulatory requirements (e.g., ISO, GMP, radiation safety, etc.). 
  • Implement standard work practices, service quality metrics, and escalation procedures to resolve complex issues. 
  • Manage service documentation, including service reports, work orders, and compliance records. 
  • Manage regional service budgets, including labor, travel, and parts usage. 
  • Support revenue generation through service contracts, spare parts sales, and value-added service offerings. 
  • Analyze service data to identify trends, risks, and opportunities for operational improvements. 
  • Partner with Sales, Quality, Product Support, and Operations to drive customer success and product reliability. 
  • Provide customer feedback to R&D and Product Management for continuous product improvement. 
  • Participate in global service initiatives, ensuring alignment with corporate goals and strategies. 
  • Bachelor’s degree in Engineering, Life Sciences, or a related technical discipline; advanced degree preferred. 
  • 8+ years of field service experience with at least 3+ years in a leadership role, preferably within EU and/or APAC regions. 
  • Experience managing multi-country teams and navigating complex, cross-cultural environments. 
  • Strong understanding of laboratory automation, medical devices, or similar regulated technical products. 
  • Proven track record of driving customer satisfaction, operational efficiency, and team development. 
  • Working knowledge of ISO, GMP, radiation safety, and other regional regulatory requirements. 
  • Excellent organizational, communication, and problem-solving skills. 
  • Willingness to travel up to 50% internationally. 
  • Leadership: Inspires and motivates teams to achieve business and customer objectives. 
  • Customer Focus: Builds trust and ensures customers receive superior service and support. 
  • Operational Excellence: Skilled at developing efficient service delivery models and standard work. 
  • Analytical Skills: Leverages data to drive decision-making and continuous improvement. 
  • Cultural Agility: Comfortable leading teams and working with customers across diverse regions. 
  • Customer satisfaction (NPS/CSAT) 
  • First-time fix rate 
  • Service revenue and contract attachment rates 
  • Team utilization and productivity 
  • Compliance audit scores 
  • Listing Details

    Posted
    March 11, 2026
    First seen
    March 26, 2026
    Last seen
    April 22, 2026

    Posting Health

    Days active
    27
    Repost count
    0
    Trust Level
    32%
    Scored at
    April 22, 2026

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    Manager, Field Service