Director, Program Management

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.



We foster an inclusive workplace that emphasizes personal well-being.

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.


Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.


Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets

As a Director, Program Management, you are the orchestrator of the client programs – you’re the one who knows how to make things happen.  You’re the master of the execution and process from project initiation to program delivery. You are passionate about the space from innovative, data-driven digital, platform and CRM programs. You’re creative, solutions-oriented, organized, collaborative and have exceptional people skills. 

• →Drives operational planning and execution across multiple business units, for simultaneous and often complex integrated projects/programs.
• →Understands scope of client request and implications. Able to translate requests into tight deliverables, assumptions, scopes of work and timelines. 
• →Resolves issues large and small, under normal and adverse conditions. Able to expand risk identification across programs and solution cross-functionally.
• →Commercially manages and analyzes the account (resource, vendor, budget management) for the benefit of the financial health of the account and the agency.
• →Work with Product Team in Managing and Prioritizing Program Backlogs
• →Plan and Coordinate Delivery of Business Goals and Requirements
• →Takes accountability for project communication, collaborating with all departments from start through completion. Escalates as necessary to ensure integrity of client scopes and agency profitability, with a clear and informed point of view on how to address.
• →Leads resource management for account(s), partnering with Resource Manager and department leads, to ensure efficient and effective use of agency talent.
• →Leads and develops direct reports to ensure compliance of departmental and agency policies and expectations, building the next generation of RAPPers.
• →Is a champion of the agency process and quality work – and is responsible for optimizing workflow.

• 8+ years years related project management experience ideally in personalized CRM campaign management, and digital platform development at an advertising or media agency. 
• Deep knowledge of web technologies and enterprise software.
• Understanding of system and platform technical resourcing, capabilities and management of teams
• Evidence of working with project management methodologies and tools.
• Skilled and experienced building strong working relationships with internal and external team(s) to manage needs and expectations throughout project lifecycle.
• Strong communication and presentations skills – capable of presenting solutions in a clear, logical manner with an informed POV. Negotiates scopes and timelines.
• Excellent risk management and negotiation skills.
• Excellent leadership skills with and ability/desire to mentor PM talent.
• Commercially minded and capable of identifying business and growth opportunities.
• Scrum certification (CSM) a plus.

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like. 

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.