Software Implementation Specialist

Position Overview: 

The Implementation Specialist is a key position to support Raptor Technologies’ continued growth and expanding our market leading position by project managing successful implementations for our clients.  

Job Duties & Responsibilities:  

• Meets with customers following the sale to demonstrate features and functions of the software.  
• Completes system configuration tasks as assigned by manager. 
• Manages routine implementations with small-market customers.  
• Demonstrates well-rounded knowledge of Raptor products. 
• Adheres to departmental process and procedure and maintains systems of record.   
• Configure and customize software modules, including Visitor Management, Kiosk, Premium Volunteer, Drill Manager, Raptor Alert, Accountability, StudentSafe and SchoolPass according to client requirements.
• Send recap emails to provide clients with summaries of the call, additional resources and relevant information.
• Maintain accurate and up-to-date records in Salesforce, ensuring proper data entry and Chatter management and document uploads.
• Conduct product configuration sessions via Teams for clients, ensuring they fully understand the features and functionality of the software modules.
• Handle auxiliary tasks such as (but not limited to) CRG Maps, Imports, GeoFencing, and Drill Backdating as assigned.
• Project Manage clients ensuring they are fully implemented on Visitor Management, Kiosk, and Premium Volunteer. 
• Other relevant tasks, as needed

Qualifications: 

• Bachelor’s degree in a business related or technical field.  
• 3+ years of relevant experience in a project management and customer centric role.
• 3+ years of experience in a software implementation role in a SaaS environment. 
• The ability to travel up to 75% of the time. 
• Strong knowledge of software and applications.
• Technical knowledge and experience.
• Excellent leadership and confidence giving others direction.
• Customer focus.
• Attention to detail with strong problem solving skills.  
• Strategic and analytical thinking.
• Excellent Communication Skills – written and oral. 
• Must possess and maintain a valid driver’s license to meet job-related travel and transportation needs.

• You join the gold standard in school safety software. 
• You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe. 
• You will work with diverse teams made up of some of the best minds in the industry.
• You will exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees. 
• You will have access to a robust benefits package that includes: 
• Remote-first philosophy 
• Flexible paid time off 
• Paid parental leave 
• 11 Paid holidays per year 
• Workplace flexibility 
• Affordable health coverage (medical, dental, vision), paid 100% for employee only medical 
• 401(k) employer contribution to help you plan for the future 
• Company paid life insurance, STD, and LTD 
• Pet insurance