Client Advisor - Sawgrass Mills

Rebag is actively seeking a Store Bar Lead focused on delivering a best-in-class experience to every client looking at selling their once-loved item working out of our Brickell retail store. This client-focused role involves efficiently advising, educating, processing customers' products, and assisting customers. Candidates are responsible for providing an elevated customer experience to confidently interact and engage with customers. This is a true start-up sales environment that is led by ground-breaking technology.

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  Deliver best-in-class experience to every client to build familiarity, comfort, and trust

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  Capture client information that will build a stronger connection

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  Sustain client relationship through CRM systems

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  Manage inventory system for store

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  Train and assist, along side retail operation team, all store employees on Inventory sourcing systems

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  Educate every client on C.L.A.I.R. technology and the resale industry

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  Manage customer ticket system for store and ensure all employees are following proper protocol

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  Audit all inventory purchased from customer

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  Engage and assist in selling items to customers during down time

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  Achieve sales target consistently

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  Plan and execute schedule for store bar and ensure deadlines are met

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  Manage appointment calendar for store

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  Communicate to store team clear expectations and training of product buying platforms

• Sales target consistently achieved

• Achieving 60% repeat business

• Ensuring that Digital conversion and Store conversion is being met

• Team is achieving operational training average score on our training platform

• Store team is executing company standards on the floor at al times

• Customer are bringing merchandise into store to Trade

• Operational tasks are being completed by their due dates

• Assisting Store Director and Omni Client Experience Manager in retention of team and succession planning of future leaders.

• Research and understanding of the resale industry

• Knowledge about luxury goods

• Understanding of what Rebag does, who are our competitors and why Rebag is an essential leader in the resale industry

• Luxury fashion experience in sales and have a knowledge of the luxury resale market

• Experience with CRM and a variety of clienteling/outreach tools, experience with inventory platforms

• Self-motivated and strong background in driving sales

• Proven track record of exceptional performance, high productivity and meeting deadlines

• Multitasking and strong time management

• Strong project planning, tracking & organizing skills

• Excellent written and verbal communication skills; must be able to present data in an organized manner

   

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