Academic Advisor

Serves as a relationship manager and advisor for assigned students to deliver a positive learning experience; advises, provides academic counsel, and proactive support to students from acceptance and initial enrollment through program completion

• Provides ongoing academic advising to undergraduate and graduate students
• Assists students with course selection and registration, course waivers, withdrawals and course drops, and other academic-related administrative requests
• Establishes and maintains ongoing contact with students through a variety of communication methods, including telephone, email, workshops and seminars, blogs, and social media sites
• Answers customer questions in a professional and courteous manner; employs a collaborative approach to problem-solving questions or concerns from students
• Establishes and maintains collaborative and cooperative relationships with staff, faculty, and other internal constituencies to resolve student issues related to enrollment in programs
• Builds relationships with students by providing guidance on time management, study skills, career exploration, and other areas of need
• Uses analytics data to track student progress and outcomes in courses; provides proactive outreach to students who appear to be experiencing difficulties
• Conducts ongoing reviews of assigned students' academic progress and records, monitoring retention of assigned students against the university's retention goals; implements outreach and communications accordingly
• Assists with implementing, monitoring, and measuring retention strategies for students; identifies opportunities for improvement in providing students with a positive student experience
• Performs other duties as assigned

• Minimum of a bachelor's degree
• Experience working in academic advising in higher education, telemarketing or other related experience

• Master's degree in business, education or in a related field of study
• Proficiency in Banner, DegreeWorks, and/or Starfish