Assistant Manager, Hospitality

In this ongoing role, you will help lead our Hospitality teams to deliver exceptional service to our customers across our venues. You will support team members with daily team briefings, ensure escalated issues are smoothly and efficiently handled per ACM guidelines, and assist with resource planning and management of labour costs. We will provide you with development and regular coaching to build your career.

• Relevant professional qualification in hospitality or an equivalent combination of relevant experience
• Current RSA Certificate
• Experience in a fast service bar environment
• Experience in food handling and OH&S compliance
• Advanced barista skills
• Advanced cocktail knowledge and regional wine knowledge
• Experience in the delivery of customer service excellence
• Experience in staffing management
• Experience with Microsoft Office suite and social media
• Strong organisational skills

The Hospitality team sits within the Customer Experience Pillar and is responsible for the service and delivery of all food and beverage related activity in Arts Centre Melbourne including the Theatres building, Hamer Hall and Sidney Myer Music Bowl.

The team is focused on delivering exceptional customer service and innovative cuisine across all venues and event spaces in keeping with Arts Centre Melbourne standards.

Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Deaf and Disabled people, members of the LGBTQIA+ community and people of all ages.

We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making adjustments during the recruitment process, please send an email to peopleassist@artscentremelbourne.com.au.

Please submit your resume together with a cover letter addressing the key criteria by 11:55pm, 14 July 2026 . Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.

Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.

Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.  

Advertised: 30 Jun 2026 AUS Eastern Standard Time
Applications close: 14 Jul 2026 AUS Eastern Standard Time

Back to search results Apply now Refer a friend