Internal B2B Sales Assistant

A client in the retail and wholesale sector is seeking a dynamic, detail-oriented on-site Internal Sales Assistant. In this role, you will be the backbone of the sales team, managing client inquiries, processing orders, and ensuring a seamless experience for both everyday retail customers and large-scale wholesale partners. Key Responsibilities: Sales & Order Management: Process incoming retail and wholesale orders accurately via email, phone, and our ERP/CRM system. Customer Support: Serve as the primary point of contact for wholesale B2B clients and retail customers, handling inquiries, stock checks, and pricing quotes. Account Maintenance: Build and maintain strong relationships with existing wholesale accounts, ensuring timely reorders and updates. Logistics Coordination: Liaise with the warehouse and logistics teams to track shipments and ensure on-time delivery. Sales Collateral Support: Assist in preparing sales presentations, quotation templates, and wholesale price lists. Assist in updating digital wholesale catalogues and line sheets. Requirements 1–3 years of experience in internal sales or sales support. Experience dealing with both retail and B2B/wholesale is a major plus. Experience in Graphic Design would be highly advantageous. Minimum of a Matric/ Grade 12. Proficiency with CRM/ERP software and Microsoft Office (especially Excel). Experience with Adobe Creative Suite (Illustrator, Photoshop, InDesign) or Canva would be advantageous. Strong verbal and written communication skills for professional B2B correspondence. Ability to multitask, prioritise urgent orders, and keep meticulous records. A proactive attitude when resolving delivery delays, stock discrepancies, or client issues. An eye for detail, aesthetics, and clean presentation.