Field Service Technician I - Packaging Equipment

Cerritos, CA Full-time (1099 Independent Contractor or W2 Employee) Bilingual English and Spanish Required $40K - $50K Base Salary Plus Commission Additional earning potential through commission on replacement parts, components, and service-related opportunities Growth opportunities as the company expands Position Overview The Technician will be responsible for the assembly, installation, and field service of customized automation machinery. This role bridges the gap between engineering design and physical implementation, ensuring that high-performance systems (such as liquid fillers, induction sealers, and robotic palletizers) operate at peak efficiency for our clients. In addition to technical service responsibilities, this role includes a customer-facing sales component, where the technician will identify opportunities to recommend replacement parts, upgrades, preventive maintenance programs, and service-related solutions — earning commission on qualified upsells. Qualifications 3+ years of mechanical field experience Bilingual English and Spanish Background as a Service Maintenance Technician, Manufacturing Technician, Line Operator, or Maintenance Manager Hands-on experience maintaining, repairing, or owning uptime of equipment or production lines Strong mechanical aptitude and troubleshooting skills Comfortable working independently in the field and in a growing company environment Professional, customer-facing communication skills Ideal (Not Required) Liquid filling equipment Cappers Labelers / packaging line components Similar mechanical or automated manufacturing equipment Experience identifying and recommending parts or service improvements to customers Key Responsibilities Perform on-site service, maintenance, and troubleshooting of packaging equipment Support new equipment installations, startups, and customer checkups Service and maintain existing customer machines, including equipment not originally sold by Coast Integrated Diagnose mechanical issues and ensure optimal machine performance Work directly with customers in a professional, solutions-oriented manner Identify opportunities to recommend replacement parts, upgrades, and preventive maintenance programs Generate additional revenue through upselling parts and service solutions (commission eligible) Collaborate closely with the lead technician on field service and installations Participate in OEM and factory training, including travel to Monterey, Mexico Maintain accurate service documentation and customer communication