Technical Account Engineer

United States·Berkeleymid

OtherEngineer

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Quick Summary

Overview

RedLine Performance Solutions (RedLine) has been in the HPC solutions engineering services business for over 25 years and is consistently determined to keep the "bar of excellence" quite high for new hires.

Technical Tools

linux

Responsibilities

~1 min read

→Serve as the on-site support resource for warranty service activities and managed IT assets, owning incidents from identification through resolution as part of a 24x7x365 support team
→Diagnose, troubleshoot, and repair enterprise hardware; support the dispatch, delivery, installation, replacement, and return of parts; and deliver software updates including applications, firmware, BIOS, drivers, and diagnostics
→Support Dell hardware infrastructure integrated with the VAST storage solution while proactively identifying risks, resolving potential system issues, and recommending actions to improve availability and reliability
→Open, update, monitor, document, report on, and close incident tickets, ensuring timely escalation and coordination with engineering, vendors, and support partners
→Partner directly with customers to ensure issue resolution and satisfaction, and provide detailed technical input to the Lead Technical Account Manager (TAM) on account health, service activity history, lifecycle management items, risk mitigation recommendations, and progress of upgrades and enhancements

Requirements

~1 min read

Must be a U.S. Citizen and able to obtain and maintain a Public Trust clearance
Ability to work on-site in Berkeley, California, five days per week
5+ years of experience in systems support, hardware engineering, or infrastructure operations
Strong hands-on experience with enterprise hardware troubleshooting and repair
Experience working with incident management and ticketing systems
Ability to work independently in a customer-facing, on-site role
Willingness to participate in a 24x7x365 on-call or support rotation