Paperwork Collections Specialist

Paperwork Collections Assistant

Reports To: Manager – AR Analyst

Location: Monterrey, MX

Environment: Hybrid

Work Schedule:

This position is full-time and hybrid Monday through Friday from 7:00 AM to 4:00 PM with an hour break, but flexibility is available based on coverage.

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As a Paperwork Collections Assistant working within Redwood Multimodal (one of our entities), you will work closely with internal teams, Redwood carrier partners, and vendors to ensure proper documentation is collected for proper invoice processing.

How You Make a Difference Everyday:

• Learn the terminology and functions of Redwood’s LoadRunner software
• Assist with the retrieval of missing paperwork to facilitate Redwood’s billing process.
• Communicate with Redwood’s carrier partners daily to help identify shipments with missing paperwork and attempt to collect the required documents
• Analyze daily reports and system dashboards to develop a strategic and efficient approach towards retrieving paperwork for unbilled loads.
• Ensure proper documents are uploaded categorically by utilizing 3^rd party applications by Redwood’s paperwork processing partner
• Escalate difficult retrievals to carrier and/or customer leadership as needed
• Report discrepancies or inconsistencies to supervisor, customer or carrier rep as needed.

You’ve Got This?

• Competitive, bold, resilient, and resourceful mindset
• Ability to work independently and remain productive
• Thrives in fast-paced environment
• Excellent communication, networking, negotiation and problem-solving skills
• Bi-lingual in English/Spanish; proficient level for verbal and written communication

What We Offer:

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Life Insurance policy for you starting 30 days after employment
• Personal Health Insurance coverage for you – Major Medical
• 30 days “Aguinaldo” Christmas bonus or prorated percentage your first year
• Vacation time starting at 12 days. Additional days will increase per Mexican Law
• Premium Vacation 50% vacation days (Prima vacacional)
• You will also receive benefits like Saving Plan (Fondo de Ahorro) and Grocery Card (Vales De Despensa) 6% or the Maximum amount by Mexican Law
• You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.