Defense Travel SME - ACTIVE CLEARANCE REQUIRED

·       3 to 5+ years of experience administering or supporting a Government Travel Charge Card (GTCC) program in a DoD, federal civilian agency, or comparable public-sector environment.

·       Experience managing both:

o   Individually Billed Accounts (IBAs)

o   Centrally Billed Accounts (CBAs)

·       Knowledge of the Defense Travel System (DTS) and government travel regulations.

·       Experience monitoring, tracking, and resolving delinquent travel card accounts.

·       Working directly with cardholders, supervisors, Agency Program Coordinators (APCs), and financial management personnel to address overdue balances.

·       Conducting account reviews, suspension monitoring, reinstatement actions, and escalation procedures.

·       Experience serving as an Agency Program Coordinator (APC) or supporting APC functions.

·       Managing card issuance, maintenance, account closures, and spending controls.

·       Developing and implementing internal controls to ensure compliance with DoD regulations and agency policies.

·       Experience administering user access to GTCC-related platforms and systems, such as:

o   CitiManager

o   U.S. Bank Access Online

o   Defense Travel System (DTS)

o   Other travel card management portals

·       Experience with role-based access management, account provisioning, and security requirements.

·       Experience supporting audits, inspections, command reviews, or financial assessments.

·       Reviewing documentation for compliance with:

o   DoD Financial Management Regulation (FMR)

o   Government Charge Card Abuse Prevention Act

o   Joint Travel Regulations (JTR)

o   Agency-specific travel card policies

·       Preparing management reports, corrective action plans, and audit responses.

·       Experience developing and delivering training for cardholders, Approving Officials, and supervisors.

·       Creating training materials, standard operating procedures (SOPs), job aids, and user guides.

·       Providing customer service and technical assistance regarding GTCC policies and procedures.

·       Experience analyzing financial data, delinquency trends, and management reports.

·       Proficiency with:

o   Microsoft Excel (pivot tables, formulas, reporting)

o   Power BI or similar reporting tools

o   Financial management systems

·       Experience preparing metrics and executive-level reports