Member Enrollment Specialist

Member Enrollment Specialist

• Conduct high-volume telephonic outreach to eligible members across the United States to introduce them to Reema Health's care model and services.
• Build rapport quickly and authentically over the phone, meeting members with empathy and a non-judgmental approach.
• Educate members on the value of Reema Health services and answer questions to drive enrollment and engagement.
• Collect verbal and written consent from eligible members and complete enrollment documentation accurately.
• Maintain consistent daily outreach activity, meeting or exceeding call volume, connection, and enrollment targets.
• Adapt outreach strategies and messaging based on member demographics, communication preferences, and engagement barriers.

• Execute a warm, thorough handoff to an assigned Community Guide once a member is engaged and enrolled.
• Communicate pertinent member information, expressed needs, and any urgent concerns to the care team as part of the handoff.
• Collaborate with Community Guides and clinical staff to ensure newly enrolled members experience a seamless transition into ongoing care.

• Utilize Reema's technology platform daily to document all member interactions, track outreach activities, and manage your outreach pipeline.
• Review pre-populated member demographic information and ensure records are accurate and up to date.
• Understand and comply with confidentiality requirements for protected health information and HIPAA.

• Work independently and collaboratively in a fast-paced startup environment. See frequent change as an opportunity rather than a barrier. 
• Bring dignity and respect to all interactions with diverse members. 
• Partner with Reemates across the multidisciplinary team to share perspective, support colleagues, and contribute to a strong team culture.

Job responsibilities to grow and change as business necessitates.

• 2 or more years of experience in business development, sales, customer engagement, or a related outreach-focused role
• Demonstrated ability to build rapport and communicate persuasively and empathetically over the phone.
• Strong goal orientation with a track record of meeting or exceeding outreach, enrollment, or sales targets.
• Excellent verbal and written communication skills; ability to convey information clearly and adapt style to the audience.
• Strong critical thinking, time management, and organizational skills with the ability to manage a high-volume pipeline.
• Comfort working in an ambiguous, fast-paced startup environment with a positive, solution-oriented attitude.
• Demonstrated proficiency working with technology, including basic knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred
• Opportunity to work shifts that include later hours (e.g., 11am–7pm CT) to support member outreach to West Coast time zones. 
• Preferred: Experience working in healthcare with complex care needs or communicating with diverse populations.

Qualifications & Position Requirements:

• 18 years of age or older
• Offers are contingent upon passing a pre-employment drug screening and background check
• Comply with federal, state and local regulations regarding patient confidentiality HIPAA
• Use technology-based tools and systems daily

Benefits: 

• Competitive Salary
• Medical, Dental, and Vision Insurance
• HSA and FSA Options
• 401(k) Retirement Savings Plan
• Employee Assistance Program
• Flexible Schedules and Remote Work
• Technology Stipend
• Mileage Reimbursement
• Accrued Paid Time Off
• Paid Family and Medical Leave

As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws. 

Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.