Director/General Manager, Hotel Operations - Universal Kids Resort

United States·San Franciscoexecutive

ExecutiveChief Executive Officer

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Quick Summary

Key Responsibilities

Plan, organize, direct, and coordinate the operations of hotel departments including housekeeping, front desk, reservations and yield management, swimming pool and other hotel common areas,

Requirements Summary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills,

Technical Tools

ExecutiveChief Executive Officer

Universal Kid’s Resort is designed to spark the imagination of children with a truly unique experience compared to existing destinations. With a park designed to ignite the art of play and a hotel to provide continued excitement for the children and relaxation for the adults, you could find yourself working in a variety of environments. Located in Frisco, TX, this new project aims to inspire wonder in visitors of all ages. With a primary focus on families with young children, it creates a distinctive working environment. With a park designed to ignite the art of play and a 300-room family hotel to provide continued excitement for the children and relaxation for the adults, you could find yourself working in a variety of environments. These could include working in various climate conditions, standing for long periods, and in noisy environments. The working hours are unique, often covering weekends and holidays, plus evenings. This position offers company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, and a variety of other discounts and perks.

Responsibilities

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→Plan, organize, direct, and coordinate the operations of hotel departments including housekeeping, front desk, reservations and yield management, swimming pool and other hotel common areas, plus partner with the resort-wide leadership to ensure the Food & Beverage, Entertainment/Recreation, Maintenance/Engineering, and Merchandise functions are in accordance with operational standards, guest experience targets, and financial guidelines. Coordinates all hotel security and emergency efforts with the resort-wide security team to ensure the safety of all hotel guests and Team Members.

→Experience in opening a new hotel from planning through construction to opening, including writing SOP’s, property management / technology selection process, and planning the guest experience
→Knowledge of close integration within a theme park / resort experience.
→Outstanding leadership and communication abilities.
→Proven track record in the hotel industry demonstrating achievement of financial and guest service-related goals.
→Excellent planning, organization, and guest services skills.

Requirements

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Nice to Have

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Ability to work a flexible schedule, including weekends and holidays.
Some domestic travel may be required.
Bi-lingual – English and Spanish is preferred.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

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