Service and Support Engineer (Boston/New England)

United States·Bostonmid

Customer SupportSupport Engineer

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Quick Summary

Overview

Job Overview To perform installation, preventative maintenance and service on Refeyn instruments both in house and on customer sites and to assist with installations where necessary.

Technical Tools

Customer SupportSupport Engineer

To perform installation, preventative maintenance and service on Refeyn instruments both in house and on customer sites and to assist with installations where necessary.

Responsibilities

~1 min read

→Perform annual preventative maintenance visits on installed instruments
→Repair instruments both on customer sites and in house within the required time frame
→Provide remote support to customers, sales and applications team in case of immediate service issues
→Install instruments and AutoMP retrofits where required
→Coordinate and conduct basic user training
→Contribute to ongoing efforts to improve service and training documentation/procedures
→Liaise with Manufacturing and R&D (hardware and software) teams to improve instrument reliability
→Contribute to service data collection
→Assist with service stock management
→Take responsibility for data and record keeping for installed instruments
→Work with Manufacturing team to ensure instruments are delivered to the customer on time, as required
→Assist Manufacturing on occasion

Requirements

~1 min read

Qualifications

BSc or Masters Degree in Engineering/Physics
Use of sensitive scientific equipment – 3 years
Customer facing interaction – 1 year

Right to work in relevant country required as standard for all roles
Passport holder and ability to travel Yes/No
Car/driver’s licence with relevant insurance Yes/No
Travel: Some/Moderate/Extensive

Required experience:

Working in a laboratory requiring personal protective equipment (PPE) and the handling of sensitive scientific equipment
Experience troubleshooting complex scientific equipment
Experience with electronic assemblies and/or optical systems

Desirable:

Experience working with scientific instrumentation software troubleshooting
Experience with liquid handling robots
Experimental experience with proteins, DNA or other biomolecules

What We Offer

~2 min read

Compensation and core benefits

✓We anticipate a salary between $76,000 and $96,000, depending on experience.

✓25 days PTO per year in addition to 10 paid holidays

✓5% company match to 401(k)

✓A paid volunteer day per year

✓Annual wellbeing allowance

✓Comprehensive core benefits package including Medical Insurance, Dental Insurance, Vision Insurance, Life insurance, Workers Compensation Insurance, and Employee Assistance Program

✓Suite of voluntary benefits including flexible spending accounts, supplemental insurances for accident, critical illness, hospital indemnity, and more