Director of Facilities - Retail & Corporate

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. 

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

We’re looking for a rock star lead for our Facilities team that supports our corporate facilities in Los Angeles, NYC & London  (including all offices, studio, factory, warehouses), as well as our retail stores globally. We need an energetic, all-utility player, who is ready to take on any new project and is an expert at multitasking. You’ll play a key role promoting office culture and will be the glue that keeps our teams and facilities running smoothly. The Director of Facilities will provide oversight for all facilities-related projects and processes from longer-term planning to day-to-day operations including: security, office services & supplies, vendor management, and preventative maintenance. This position is accountable for all necessary project planning, scheduling, tracking, and communication required for on-budget, on-time completion of projects that make Reformation’s business operations more efficient and sustainable. They are motivated everyday to make Ref a safe, clean, fun place to work. This is an exciting opportunity for someone who enjoys being a part of a fast and dynamic corporate environment.

• Contribute to the long-range plans for Facilities including capacity tracking and forecasting, team needs assessments, and other best practices for workplace environments 
• Continuously review and analyze current operational procedures and implement changes if necessary to maximize utilization of space, equipment, waste reduction, etc.
• Assess all business services including contractors and supply vendors to ensure we maintain a balance of sustainability, quality and cost
• Ensures applicable policies and procedures (e.g. preferred purchasing) are current and have clear management systems/reporting 
• Support the creation and maintenance of safety, security and business continuity planning and related policies 
• Own both occupancy and CAPEX budgets for corporate and retail Facilities; drive annual budget planning, and monthly reconciliation and re-forecasting.  
• Drive for smart automation to more efficiently scale and upskill the Facilities function. 
• Recruit and retain a high-performing, service-oriented, and values aligned Facilities team. 
• Provide monthly performance reporting for executive visibility and proactive management. 

• Manage facility needs and day-to-day operations, ensuring that Ref is organized, clean and that the teams have what they need to work efficiently
• Manage facilities maintenance including coordinating preventive maintenance services, custodial services, the repair and maintenance of building systems, machinery, parking, and security functions and systems

• Manage third party facilities management system (ServiceChannel) to support and action retail store work requests and drive them to completion in a quick and efficient manner and within budgets and quality expectations
• Manage Facilities Coordinators/Front Desk team and offer coverage as needed; Manage, mentor, and motivate the Facilities team to provide a safe, healthy, and productive work environment
• Project manage including requests for quotes, vendor selection and coordination, and project oversight for any corporate build-outs or facilities improvement projects (e.g. existing store refreshes, relamping, warehouse racking) 
• Support onboarding process and logistics for new hire setup; Oversee and adjust desk layout and meeting spaces as we onboard new employees

• Provide support and coordination for events held at the offices including All Hands, holidays, and factory tours
• Manage internal communications about changes in day-to-day operations, events, and anything else that affects work experience
• Ensure all site utilities are set up appropriately with the Reformation AP team; audit utility analysis to ensure operations are efficient and building systems are  in good repair  
• Prepare accurate, organized department reporting and budget reconciliations; Support monthly corporate & retail OpEx reviews with the Retail Operations and Finance team and look for cost optimization opportunities
• Support new store openings as needed to facilitate turnover from Retail Development/GC to Retail Ops

• Bachelor’s degree and 10+ years of experience in facilities and/or office administration; experience in retail, e-commerce, manufacturing preferred.
• Must be able to work Monday-Friday, 8:30AM-5PM and be readily available as emergencies might arise to include evenings, weekends and holidays
• Hands on, “can-do” attitude; thrives on accomplishments and success.
• Start-up experience or strong, demonstrable desire to work in a high-growth environment 
• Strong organization skills, can manage time to meet frequently changing deadlines in a fast-paced environment.
• Must be able to connect with people easily and shift quickly between unrelated tasks.
• Customer/client focus and a drive to make the Ref workplace the best it can be
• Highly professional and dependable.
• Passionate about green building principles and practices. LEED credential or experience implementing sustainability projects is a big plus.
• Personable and approachable
• Ability to handle physical tasks as needed (e.g., lifting and rearranging furniture)
• Ability to multi-task and manage multiple projects at once
• This job is an on-site role and expected to be physically present five days a week (as needed)
• Must be able to travel locally between sites on a regular basis/as needed