Director of Quality Control - Women's Apparel

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. 

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

The Director of Quality Control is responsible for building, leading, and continuously improving the brand’s end-to-end quality program, from raw materials through finished goods. This role owns quality standards across all vendors and regions, ensures consistent execution at scale, and partners closely with Production, Purchasing, R&D, Product Development and Merchandising to prevent issues before they reach customers.

This is a hands-on leadership role for someone who understands apparel construction, factory realities and how to balance quality, speed, and cost.

• Define and maintain brand-wide quality standards, tolerances and testing protocols across all product categories.
• Establish clear AQL standards and inspection criteria for inline and final inspections.
• Own fabric, trim and garment performance requirements (shrinkage, colorfastness, pilling, skewing, etc.).

• Lead quality oversight across domestic and international factories.
• Approve, score and continuously evaluate vendors based on quality performance.
• Partner with PD and Production on vendor onboarding, ramp-ups and exits.
• Conduct factory audits (in-person or remote) and ensure corrective action plans are implemented and sustained.

• Manage a QC team (internal and third-party inspectors)
• Oversee inspection calendars, escalation protocols and shipment release decisions.
• Ensure defects are tracked, root-caused and resolved, so that they are not repeated.
• Balance quality enforcement with production timelines and commercial realities.

• Work closely with Product Development to ensure designs are manufacturable and quality risks are addressed early.
• Collaborate with Merch and Design on materials, construction and cost-quality tradeoffs.
• Support Customer Love by reducing defect-driven returns and complaints.

• Build reporting dashboards for defect rates, failure trends, vendor scorecards and cost of quality.
• Lead continuous improvement initiatives to reduce rework, waste and chargebacks.
• Drive education and training internally and at factories to raise quality maturity.