ECOM Operations Associate, Part-Time - London, Battersea

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. 

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

Part Time, Hourly

• Available to work a minimum of 20 hours per week 
• Available to work a minimum of 3 days per week, weekends included
• Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)
• References required

The E-commerce Operations Associate plays a vital role in supporting the daily operations of the online retail business. This position is responsible for processing orders, managing inventory accuracy, assisting with returns and customer service coordination, and ensuring seamless backend support to deliver an exceptional customer experience. 

Reporting to the Store Manager, essential responsibilities include but are not limited to:

• →Support the operational efforts required to achieve store goals
• →Maintain seamless store operational procedures
• →Consistently use and understand processes and procedures to track in store inventory accurately
• →Track, receive and process all inbound inventory shipments
• →Complete inventory related tasks as necessary with an elevated attention to detail, including inbound and outbound store transfers, shipment, and omni channel order processing
• →Communicate with customer service to help resolve order-related issues.
• →Meet clientele selling targets and ensure service via phone and email is aligned with Reformation

• →Contribute to Loss Prevention in all areas of the business.
• →Uphold time and attendance policy.
• →Bring an ambitious and passionate attitude to work daily

• →Understand the core values and culture of Reformation and reflect these in all efforts.
• →Maintain and uphold a professional, healthy, and productive work environment. 

• 1+ years relevant experience in a fast­paced, creative service environment
• Familiarity with the user functionality of desktop, mobile, tablet and digital technologies
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced setting.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities 
• Driven approach to take on new challenges with the self-motivation for your work and career