Quality Assurance Manager

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. 

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

• →Overseas Inspection & Audit Management (~65%): Review 3rd-party reports (QIMA, Intertek, Baak, etc.). You will release passing shipments, troubleshoot workmanship/measurement issues for failures, and hold shipments missing approved TOP samples. You’ll also manage the 3-week audit plan and follow up on unscheduled vendor audits.
• →Care Label Compliance (~12%): Verify vendor-submitted labels against BOM, PIM, and Tech Packs. You’ll identify discrepancies, request vendor corrections, and update PIM layouts to ensure total accuracy.
• →Fabric & Garment Testing (~11%): Manage the end-to-end testing process. This includes reviewing overseas fabric reports, processing internal test requests (preparing yardage/forms), managing retests, and communicating rejection or replacement instructions to suppliers.
• →Planning & QC Capacity (~2%): Track TOP/Tech sample arrivals and build weekly QC capacity vs. demand charts to ensure the team stays ahead of incoming volume.
• →Returns & Escalation Analysis (~4%): Partner with Merch/Production to investigate high-return items. You’ll coordinate inventory pulls, conduct measurement checks against original inspection results, and prepare samples/findings for executive review.
• →Special Call-Outs (~2%): Investigate escalated issues from Import Production, coordinate re-audits, and ensure vendors implement corrective actions to close out quality gaps.

• Experience: 4–6 years in Apparel Quality Control, QA, or Production. Ideally focusing on import production. 
• Technical Mastery: Strong knowledge of garment construction, fabric behavior, and inspection standards (AQL, inline vs. final audits).
• Documentation Savvy: Ability to cross-reference complex data across BOMs, PIMs, Tech Packs, and lab reports.
• System Skills: Intermediate Excel proficiency (vlookups, pivot tables). Experience with NetSuite or PIM systems is a major plus.
• Testing Knowledge: Familiarity with fabric performance standards (colorfastness, shrinkage, seam strength) and lab testing methods.
• Education: Bachelor’s degree (Textiles, Apparel Manufacturing, or Supply Chain) or equivalent professional experience.

• Detail-Obsessed: You notice the small discrepancies in a care label or a lab report that others might miss.
• A Clear Communicator: You can provide concise, actionable feedback to overseas vendors and internal cross-functional partners.
• Data-Driven Decision Maker: You use standards and evidence to decide when to approve a marginal improvement or reject a lot.
• High-Volume Pro: You thrive in fast-paced environments and can manage multiple deadlines and hundreds of reports without breaking a sweat.