Field Service Technician

Onsite Customer Support
• Perform assigned equipment inspections, preventive maintenance, and repairs as needed.
• Support customer fleet check-ins as assigned.
• Support warranty service requests.
• Provide a high level of courteous and professional customer service.
• Support Technology Team with VOR (Visual Object Recognition) installations as needed.
• Support the greater Implementation & Service Team on projects
o Projects include but are not limited to equipment retrofit or replacement campaigns.

Cross Functional Support
• Process any paperwork post service completion to support billed or warranty related work.
• Maintain safety stock inventory of spare parts in company vehicle and at Kenosha Plant. Work with purchasing
to replenish as needed.
• Provide customer feedback to manager to support product and installation improvement.

Knowledge, Skills, and Experience

• Bachelor’s Degree, or equivalent work experience, preferably in Engineering or mechanical related fields
• Minimum of 5 years Material Handling Field Service Technician experience preferred
• Must have working knowledge of electrical and hydraulic schematics
• Strong technical aptitude of mechanical and electrical systems
• Must possess Excellent Communication Skills (Written and Verbal)
• Ability to quickly adapt and learn all Rehrig’s new and existing products with ease and professionalism?
• Ability to work independently and autonomously in a fast-moving environment
• Ability to manage multiple projects and work collaboratively with cross-functional teams
• Ability to hold yourself and others accountable to meet commitments
• Position will require a minimum of 70% travel via driving. (Company vehicle provided)
• Ability to lift at least 50 lbs.