JR-MID IT SYSTEM ADMINISTRATOR

Reiz Tech is more than just an IT company. We are an IT service provider supporting clients throughout their business lifecycle. With a growing global presence in over 30 countries and regions, we are united in delivering custom software development, application support and maintenance, and much more. Our talented team collaborates remotely, with decentralized leadership to enhance communication, decision-making, and flexibility.

We are currently looking for a Junior-Mid IT System Administrator to provide quality IT services to end-users and support staff by following our IT service management processes to agreed service levels for our product - Lithuania-based loan and credit management platform.

In addition to serving as a point of contact for end-users and providing 2nd level application support to 1st and 2nd level support staff, this position delivers the efficient classification, prioritization, and resolution of customer incidents & service requests.

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  Responsible for Workplace Services infrastructure, including end-user hardware and applications.

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  Providing support for incident resolution, ensuring timely and effective service delivery.

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  Maintaining first-level Service Desk operations, including development of documentation, procedures, and training materials.

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  Coordinating and participating in the development, implementation, and continuous improvement of IT solutions.

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  Acting as a proactive, initiative-driven team member who identifies improvement opportunities, anticipates potential issues, and independently drives small enhancements and process improvements within Workplace Services.

• At least 2 years of experience in IT 2nd-level support and end-user support (experience in an international environment is an advantage).

• Demonstrated ability to quickly learn and support complex business applications and services.

• Proficiency in Microsoft Windows and Microsoft 365, including administration (O365 administration).

• Hands-on experience in Microsoft Azure administration, including user, service, and resource management.

• Experience with Microsoft Intune administration, including endpoint management and policy configuration.

• Experience with Mobile Device Management (MDM), including administration of macOS devices.

• Fundamental understanding of Active Directory services, including user and access management.

• Basic knowledge of IT security principles related to end-user applications and workplace environments.

• Experience in computer hardware setup, configuration, and preparation.

• Familiarity with networking and internet technologies, including LAN, WAN, VLAN, and Wi-Fi.

• Basic understanding of network topology and infrastructure components, including experience with Aruba networking solutions and Fortigate firewalls.

• Fluency in English and Lithuanian (both written and spoken).

• Experience with on-premises Windows and Linux server environments, including administration and troubleshooting.