Dynatrace Integration Specialist

India·Bengalurumid

OtherIntegration Specialist

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Quick Summary

Overview

Job Title: IT Engineer - Dynatrace Integration Specialist Location: Bengaluru Work mode: Hybrid Years of experience: 4+

Key Responsibilities

Liaise between the application teams and the Dynatrace platform team for the set-up, implementation and configuration of Dynatrace across all applications.

Requirements Summary

Proven experience with Dynatrace setup and configuration. Strong understanding of synthetic monitoring and alarm management. Experience with ServiceNow or similar IT service management tools.

Technical Tools

splunkproject-management

Responsibilities

~1 min read

→Liaise between the application teams and the Dynatrace platform team for the set-up, implementation and configuration of Dynatrace across all applications.
→Train and help the application teams to configure Dynatrace for new and existing applications, ensuring proper monitoring and performance tracking.
→Guide application teams for
→the development and implementation of synthetic monitoring scenarios to simulate user interactions and identify potential issues before they impact end-users.
→the definition and configuration of alarms to promptly alert relevant teams of any performance or availability issues.
→writing event documentation and incident resolution guidelines
→creation of automatic tickets in the Service Now ticketing system.
→Contribute to the definition of Monitoring Compliancy levels for applications
→Perform Monitoring Compliancy audits and identify opportunities for improving the application monitoring and implement best practices to enhance system reliability and performance.

Requirements

~1 min read

Proven experience with Dynatrace setup and configuration.
Strong understanding of synthetic monitoring and alarm management.
Experience with ServiceNow or similar IT service management tools.
Problem-solving mindset with a focus on continuous improvement.
Experience in a similar liaison role between application and platform teams.
Experience in operational application management
troubleshooting user issues and performing root cause analysis
identifying recurring issues and ensuring long-term fixes
expertise in setting up alarming for Dynatrace and Splunk for different applications
define and fine tune alerts
integrate Dynatrace alerts in incident management tooling
Knowledge of ITIL practices and principles.

Excellent communication and collaboration skills.
Ability to work effectively with diverse teams, creating a cooperative environment where ideas and solutions are shared openly.
project management “light” skills to follow up on tasks, ensure timely completion and efficiently manage multiple tasks and priorities
Sense of accuracy (in monitoring configuration)
Be able to provide support and training to application teams with varying levels of technical expertise.