$56,100 – $77,200/yr

Customer Success Manager II

Va & KyRemotemid

Customer Success ManagerCustomer SuccessCustomer

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Quick Summary

Requirements Summary

2-3 years experience in Customer Success required Strong understanding of the K12 education competitive landscape Strong organizational,

Technical Tools

Customer Success ManagerCustomer SuccessCustomer

When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

We believe that Customer Success is all about understanding your customers’ desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes. This role manages District and School level accounts, and we are looking for you to drive successful implementations at scale while also achieving Renaissance’s business outcomes.

Requirements

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2-3 years experience in Customer Success required
Strong understanding of the K12 education competitive landscape
Strong organizational, analytical and detail-oriented thinking skills with the ability to operate in a highly efficient manner in a goal-oriented environment
Excellent CS strategy acumen with good business development and negotiating skills
Strong interpersonal, written, presentation and oral communication skills
Proven track record of meeting/exceeding goals and targets and delivering outcomes to customers

Nice to Have

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Experience within a SaaS education company

Customer Success Managers at Renaissance are brought in as a CSM I, II, or III that is commensurate with experience. The level you are hired at will be determined by the interview and recruiting process. The job description is based on your book of business. Your title is based on your experience and background. All your information will be kept confidential.

Nice to Have

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What We Offer

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✓World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth

✓Health Savings and Flexible Spending Accounts

✓401(k) and Roth 401(k) with company match

✓Paid Vacation and Sick Time Off

✓12 Paid Holidays

✓Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program

✓Tuition Reimbursement

✓Life & Disability Insurance

✓Well-being and Employee Assistance Programs

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

For California Residents, please see our Privacy Notice for California Job Candidates here.

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

For more information about Renaissance, visit: https://www.renaissance.com