Restaurant3653mo ago

$18,400 – $27,600/yr

Support Specialist, Non Technical

Mexico City · Mexico CityFull Timemid

Customer SupportOtherTechnical Support Specialist

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Quick Summary

Requirements Summary

Health Insurance Dental Insurance Vision Insurance Life Insurance Meal A

Technical Tools

Customer SupportOtherTechnical Support Specialist

The Support Specialist helps Restaurant365 customers resolve questions and issues across the R365 platform.  You’ll support customers through tickets, live chat, and phone calls, guiding them through workflows, resolving common issues, and escalating complex cases when needed. This role is ideal for someone who is detail-oriented, customer-focused, and thrives in a fast-paced, high-volume support environment. 

Support customers via tickets, live chat, and outbound phone 

Ask targeted questions to quickly understand and resolve customer issues 

Guide customers through Restaurant365 workflows and best practices 

Troubleshoot common issues using support tools and knowledge base resources 

Escalate complex issues to the appropriate team with clear notes and context 

Manage a personal ticket queue while meeting SLA and quality expectations 

Participate in live chat rotations 

Identify recurring issues and suggest documentation improvements 

Demonstrate reliable and punctual attendance across assigned shifts, including remote or hybrid setups, while ensuring clear and timely communication with management regarding availability, scheduling changes, or unforeseen delays — particularly when supporting customers across multiple time zones 

Other duties as assigned 

1+ year experience in customer support, help desk, or call-center environments (SaaS preferred) 

Strong English communication skills (written and verbal) 

High attention to detail and strong time management skills 

Ability to work under pressure and stay solution-oriented 

Comfort using ticketing systems, chat tools, and phone support workflows 

Excel skills (sorting, filtering, basic formulas) 

Willingness to learn new software and support processes 

Reliable and punctual attendance in assigned shifts and workdays including providing clear and timely communication with management regarding availability and scheduling changes 

PREFERRED QUALIFICATIONS

Experience supporting SaaS business software (ERP/accounting/inventory tools a plus) 

Restaurant industry experience 

Bachelor’s degree in business, finance, accounting, or related field 

Compensation for this position is $18,400–$27,600 MXN monthly, depending on experience.

We also offer a comprehensive benefits package designed to support your health, well-being, and work-life balance.

Benefit options include:

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Meal Allowance

Monthly Internet & Electricity Stipend

Mental Health Support Resources

And more!

Listing Details

Posted: January 15, 2026
First seen: March 26, 2026
Last seen: April 22, 2026

Posting Health

Days active: 27
Repost count: 0
Trust Level: 44%
Scored at: April 22, 2026

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Restaurant365

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Restaurant365 is a comprehensive, cloud-based restaurant management software platform designed to streamline operations for restaurant owners and managers.

Employees

750

Founded

2011

Domain

restaurant365.com

Jobs

View 29 jobs

View company profile

Salary

$18,400 – $27,600

per year