Keyholder - Soho Flagship

Be the person the team counts on when it matters most.

A globally celebrated, female-founded fashion brand — with a devoted following, an iconic aesthetic, and serious cultural momentum — is opening its New York City flagship. And they need someone who can hold the standard when leadership isn't in the room.

This is a rare, ground-floor opportunity to step into a leadership role at one of the most anticipated retail openings in New York City. The clientele is discerning. The environment is extraordinary. The responsibility is real from day one.

If you are a confident, experienced retail professional who leads by example, earns the trust of a team naturally, and understands that running a great shift is both an art and a discipline — we want to meet you.

You don't just show up for your shift. You own it. You open the doors knowing exactly what needs to happen, you close them knowing it did. You hold the energy of the floor, support the team around you, and deliver the kind of experience that makes customers feel the difference between a good store and an exceptional one.

The leader on the floor. The one people look to.

A shift with real authority.

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  2+ years of retail experience with at least one year in a keyholder, lead, or supervisory capacity — you've held responsibility before and you're ready for more

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  Proven ability to lead a team on the floor in real time — coaching, directing, and motivating in the moment, not just in theory

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  Strong individual sales performance — you hit your own targets while lifting the people around you

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  Genuine understanding of luxury or premium retail standards — the environment you're walking into is elevated and the experience must reflect that on every shift you hold

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  Fluent in retail operations: opening and closing procedures, cash handling, loss prevention, POS, and inventory management

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  Familiarity with Shopify POS is a plus — comfort learning new systems is essential

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  Flexibility for weekends, evenings, and key trading periods — keyholders are needed when the store needs them most

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  A real passion for fashion, styling, and the customer — this is not a stepping stone role for someone waiting for something else

Built for people who take this seriously.

The right person already knows this is them.

Send us your resume. Applications are reviewed on a rolling basis — shortlisted candidates will be contacted directly. Start date is immediate.

The strongest teams are diverse teams. Applicants from all backgrounds are warmly encouraged to apply — especially those who share a passion for intentional fashion, elevated retail, and exceptional leadership.

Start Date: Immediate
Rate: $26 - $31
Location: New York City
Employment Type: Full-Time