Retail Training Operations Executive - Elizabeth Arden

• Own and communicate the retail calendar to field teams
• Deliver national incentive programmes aligned with launches and commercial priorities
• Oversee operational processes such as tester ordering, product allocations, hygiene standards, and documentation
• Maintain and improve SOPs, ensuring consistency and compliance across the network
• Partner with staffing agencies to coordinate and book field staffing requirements

• Manage the central inbox and respond to field queries in a timely, supportive manner
• Deliver regular consultant communications (monthly/quarterly)
• Maintain internal communication platforms and portals to keep teams informed and engaged

• Own and manage CRM tools, including inventory tracking, service updates, and compliance
• Support email campaign setup and rollout
• Coordinate device deployment and in-store IT setup

• Manage product kits (PKs) and coordinate store dispatches
• Liaise with warehouses and suppliers to ensure timely deliveries
• Track shipments, troubleshoot issues, and support stock management and cleanup

• Support VM updates and execution for new product launches
• Provide guidance to stores and resolve merchandising challenges

• Highly organised multitasker who thrives in a fast-paced retail environment
• Detail-oriented with a strong focus on operational excellence and flawless execution
• Confident communicator with excellent stakeholder management skills and the ability to build strong relationships across field and head office teams
• Proactive and solutions-focused, continuously identifying opportunities to improve processes and enhance efficiency
• Collaborative team player with a positive, can-do attitude who enjoys variety
• Takes pride in delivering high-impact support across multiple areas
• Bachelor’s degree (or equivalent practical experience)
• Experience in administrative support, retail operations, field support, or training (beauty industry experience preferred but not essential)
• Strong organisational and project management skills, with the ability to manage multiple priorities effectively
• High attention to detail and commitment to accuracy
• Advanced computer literacy, particularly in Microsoft Office (Excel and PowerPoint)
• Experience with CRM systems and internal communication platforms is advantageous

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