Level 2 IT Technician - RideNow Allen

● Security & Compliance: Monitor and enforce IT security policies and audit controls,
ensuring data integrity across all managed systems.
● Technical Projects: Manage and work alongside other team members on complex
technical projects while maintaining sufficient documentation.
● Continuous Improvement: Identify opportunities for process automation or
system enhancements to reduce the volume of repeat incidents.

Experience & Education
● Years of Experience: 3–5 years in an IT support or systems administration role.
● Technical Proficiency: Advanced knowledge of Windows operating systems, Google
Workspace administration, Microsoft 365, and networking fundamentals (TCP/IP,
DNS, DHCP, VLANs). Cisco VoIP experience is a plus.
● Education: Bachelor’s degree in Information Technology, Computer Science, or a
related field preferred; relevant certifications (e.g., CompTIA Network+, Security+, or
MCSA) are highly valued.

Technical & Specialized Skills
● System Administration: Hands-on experience with Active Directory, Group Policy,
and device management.
● Ticket Management: Expertise in helpdesk ticketing software and the ability to
manage complex ticket lifecycles from intake through escalation.
● Professional Documentation: Ability to write clear, technical procedural manuals
for use by both technical staff and non-technical end-users.

Soft Skills
● Mentorship: A natural inclination to coach and develop junior staff while
maintaining a high level of empathy for end-user challenges.
● Strategic Prioritization: The ability to balance high-priority ticket escalations with
long-term project deadlines under minimal supervision.
● Clear Communication: Capability to translate complex technical concepts into
actionable steps for stakeholders at all levels of the organization.

● Must be able to sit for prolonged periods of time at work station