Service Manager-RideNow Huntsville

RideNow Powersports - Huntsville is looking for a Service Manager who’s ready to deliver top-tier service! 

• →Lead your team, manage operations, and ensure an outstanding experience for every customer.
• →Oversee scheduling, workflow, productivity, parts coordination, and repair order accuracy
• →Drive key performance metrics: service revenue, labor hours per RO, upsell %, CSI scores, technician efficiency, and profitability
• →Lead and develop your team through ongoing coaching, performance management, and training
• →Collaborate with other department heads to streamline communication and maximize the overall dealership experience
• →Ensure all safety standards and manufacturer requirements are consistently met
• →Resolve customer concerns with professionalism and urgency, reinforcing our reputation for top-tier service
• →Monitor and manage the service pipeline daily, reviewing all open ROs for accuracy, completion, and customer communication
• →Maintain accurate records and ensure proper cashiering and documentation practices
• →Foster a strong team culture with a focus on accountability, continuous improvement, and results
  
  

• 3+ years of management experience in a retail environment (dealership preferred)
  
• A deep understanding of service operations, workflow optimization, and technician productivity
  
• Strong leadership and team-building skills
  
• Excellent communication skills with a sharp focus on customer satisfaction and problem resolution
  
• Mechanically knowledgeable and familiar with service diagnostics and repair processes
  
• Deep understanding of dealer management tools (CDK and/or Lightspeed preferred)
  
• Motorcycle endorsement preferred
  
• Ability to stay organized and manage time effectively
  
• Must be able to stand for extended periods of time
• Must be able to safely push motorcycles weighing up to 850lbs
• Must be able to safely and efficiently move through the dealership premises—including indoor showrooms, vehicle lots, and service areas—while maintaining awareness of moving vehicles, customer foot traffic, and showroom displays.  
• Must be able to frequently bend, kneel, crouch, and reach to perform job duties.