Senior Technical Writer

Are you passionate about creating intuitive, high-impact content experiences that help users move from onboarding to product mastery? Do you enjoy partnering with product managers, engineers, and designers to transform complex software capabilities into clear, actionable guidance? Are you excited to shape the future of technical documentation through structured authoring, modern content operations, and AI-powered content delivery? If so, we invite you to be a part of our innovative team.

As a technical writer at Ridgeline, you will play a key role in delivering exceptional product documentation and content experiences that help customers confidently adopt and maximize the value of our platform. You will collaborate closely with product, engineering, and fellow content professionals to create clear, accurate, and engaging documentation, in-app guidance, API references, release notes, and user-facing content. Leveraging cutting-edge technologies and AI tools, you will help evolve our content strategy, improve documentation quality, and contribute to scalable content operations that support our growing customer base.

At Ridgeline, how we work matters as much as what we build. Ridgeliners act like owners, choose growth over comfort, and communicate with transparency. We assume positive intent, bias toward action, and bring solutions—not just problems. We celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high-performing culture.If this excites you, we’d love to meet you!

You must be work authorized in the United States without the need for employer sponsorship.

This role is based in our San Ramon, CA office and follows a hybrid work model, with team members expected to work onsite at least three days per week to foster collaboration, innovation, and connection across teams.

• Create clear, accurate, and user-focused product documentation, including user guides, release notes, API documentation, UI text, error messages, and in-app guidance
• Collaborate with product managers, engineers, and designers to understand new functionality and translate complex technical concepts into accessible content
• Develop and maintain documentation using structured authoring, topic-based writing methodologies, DITA, and XML-based content frameworks
• Improve existing content experiences by identifying opportunities for greater clarity, consistency, reuse, and discoverability
• Support content migration initiatives and contribute to scalable documentation processes within structured authoring environments
• Apply content standards, style guides, and documentation best practices while helping refine and evolve them over time
• Partner with fellow writers and content designers to deliver cohesive content experiences aligned with organizational goals
• Incorporate AI-enabled tools and workflows to enhance content creation, management, delivery, and user engagement
• Contribute to a collaborative environment rooted in ownership, learning, transparency, and continuous improvement

• 5+ years of experience creating software product documentation and content experiences in SaaS, enterprise software, or similar environments
• Proven experience working on a dedicated software documentation or content design team
• Exceptional writing, editing, and communication skills with the ability to explain complex concepts to both technical and non-technical audiences
• Experience developing end-user documentation, UI text, and customer-facing content for software applications
• Strong expertise in topic-based authoring, DITA, XML-structured authoring, and content reuse strategies
• Experience working with CCMS platforms and XML-based authoring systems such as Heretto
• Familiarity with content migration projects and structured authoring implementations
• Knowledge of AI technologies and experience applying AI tools within content operations or documentation workflows
• Experience with documentation and collaboration tools such as Google Workspace, Git, GitHub, Confluence, Zendesk, or similar platforms
• Understanding of accessibility and localization standards and best practices
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Willingness to learn about cutting-edge technologies while cultivating expertise in a business domain/problem space
• An aptitude for problem solving
• Ability to communicate effectively
• Serious interest in having fun at work

• Experience working within the FinTech or investment management industry
• Experience contributing to successful high-growth software startups
• Familiarity with programming languages such as Python, Kotlin, or JavaScript
• Experience reviewing or documenting code examples for developer audiences
• Hands-on experience with API documentation tools such as Swagger, Postman, or Insomnia
• Understanding of REST APIs, including endpoints, parameters, payloads, and response handling
• Familiarity with Agile development methodologies and Continuous Delivery practices
• Basic proficiency with front-end web technologies including HTML, CSS, and JavaScript

Ridgeline is the first front-to-back system of record for investment managers. Founded by visionary entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday), the company was created to modernize an industry held back by outdated, disconnected technology. Powered by a single, real-time data set and embedded AI, Ridgeline helps firms automate complexity, accelerate collaboration, and deliver tailored client experiences at scale, without added headcount or risk. Ridgeline is headquartered in Lake Tahoe, with offices in New York, Reno, and the Bay Area, and is recognized by Fast Company as a “Best Workplace for Innovators,” by Frost & Sullivan as a “Technology Innovation Leader,” and by The Software Report as a “Top 100 Software Company.”

Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace.

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