Client Experience Consultant -(Japanese Speaking)

Rimes provides enterprise data management solutions to the global investment community. Driven by our passion for solving the most complex data problems, we provide our clients with investment intelligence that powers more than US$75 trillion in assets under management annually. The world’s leading institutional investors, asset managers and service providers rely on Rimes to help them make better investment decisions using accurate information and industry-leading technology.

Rimes utilizes technology to automatically retrieve, manage, transform, enrich, validate & deliver financial data from a wide range of sources to over 350 clients. Client Managed Services own this process and are the interface between our clients, our platform and organization. Client Managed Services comprises a team of more than 50 staff based in 9 global locations, performing a wide range of client facing functions. This team oversees the delivery of 60000+ data feeds daily. Client Managed Services first line team proactively monitor exceptions based on timeliness and the quality of data in a top-down manner, in conjunction with managing our client’s ever-changing priorities and corresponding queries. 

• →Customer Service: Deliver key information and analytical solutions to customers, enhancing their understanding and use of our products. 
• →Monitoring and Troubleshooting: Oversee and troubleshoot the daily provision of data and services to maintain high-quality standards. 
• →Query Resolution: Address and resolve client queries promptly, ensuring customer satisfaction. 
• →Escalation Handling: Take charge of escalations from the Internal Operations team, working towards swift and efficient resolutions. 
• →Client Communication: Manage interactions with clients, fostering positive relationships and clear communication. 
• →Performance Management: Guarantee the delivery of services in alignment with Key Performance Indicators (KPIs) to meet and exceed service standards. 
• →Documentation: Engage in comprehensive documentation practices to maintain accurate records and support product and service quality. 
• →Training and Demos: Organize and conduct trainings, demonstrations, and client calls to educate and engage clients with our products and services. 
• →Product Support: Assist in supporting the full suite of Rimes products to ensure seamless user experiences. 

• A confident fluent speaker on both Japanese and English with exceptional interpersonal skills  
• Previous work experience in the financial data industry 
• Have effective analytical and problem-solving skills 
• Graduate calibre, preferably in a finance, mathematics or a related field 
• Experience working with, querying, and manipulating data and large datasets 
• Sound working knowledge of financial spreadsheets and financial databases and applications 
• High proficiency with MS Excel 
• Knowledge and understanding of equity and fixed income indices 
• Knowledge of Python and hands-on experience with AI agents are considered advantages.
• Flexible, enthusiastic and display a positive attitude
• Able to multi-task, prioritize and meet deadlines and passionate to work on your own initiative  
• Attentive to detail, but also able to demonstrate a wide degree of creativity