Client Experience Consultant -(Japanese Speaking)

Rimes provides the Intelligence Fabric for Capital Markets, a trusted data network and intelligence architecture that transforms fragmented data, operations and workflows into decision-grade intelligence. The world’s leading institutional investors, asset managers, and service providers rely on Rimes to help them make better investment decisions that power more than US$ 75 trillion in AUM annually.

Rimes utilizes technology to automatically retrieve, manage, transform, enrich, validate & deliver financial data from a wide range of sources to over 350 clients. Client Managed Services own this process and are the interface between our clients, our platform and organization. Client Managed Services comprises a team of more than 50 staff based in 9 global locations, performing a wide range of client facing functions. This team oversees the delivery of 60000+ data feeds daily. Client Managed Services first line team proactively monitor exceptions based on timeliness and the quality of data in a top-down manner, in conjunction with managing our client’s ever-changing priorities and corresponding queries. 

• →Customer Service: Deliver key information and analytical solutions to customers, enhancing their understanding and use of our products. 
• →Monitoring and Troubleshooting: Oversee and troubleshoot the daily provision of data and services to maintain high-quality standards. 
• →Query Resolution: Address and resolve client queries promptly, ensuring customer satisfaction. 
• →Escalation Handling: Take charge of escalations from the Internal Operations team, working towards swift and efficient resolutions. 
• →Client Communication: Manage interactions with clients, fostering positive relationships and clear communication. 
• →Performance Management: Guarantee the delivery of services in alignment with Key Performance Indicators (KPIs) to meet and exceed service standards. 
• →Documentation: Engage in comprehensive documentation practices to maintain accurate records and support product and service quality. 
• →Training and Demos: Organize and conduct trainings, demonstrations, and client calls to educate and engage clients with our products and services. 
• →Product Support: Assist in supporting the full suite of Rimes products to ensure seamless user experiences. 

• A confident fluent speaker on both Japanese and English with exceptional interpersonal skills  
• Previous work experience in the financial data industry 
• Have effective analytical and problem-solving skills 
• Graduate calibre, preferably in a finance, mathematics or a related field 
• Experience working with, querying, and manipulating data and large datasets 
• Sound working knowledge of financial spreadsheets and financial databases and applications 
• High proficiency with MS Excel 
• Knowledge and understanding of equity and fixed income indices 
• Knowledge of Python and hands-on experience with AI agents are considered advantages.
• Flexible, enthusiastic and display a positive attitude
• Able to multi-task, prioritize and meet deadlines and passionate to work on your own initiative  
• Attentive to detail, but also able to demonstrate a wide degree of creativity