Head of Service Operations - APAC

Philippines·Manilaexecutive

OtherHead

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Quick Summary

Key Responsibilities

• Lead and manage the APAC front line support organization, including direct and dotted-line oversight of team leads across multiple products. • Foster a high-performing,

Requirements Summary

• 5 + years of experience in client operations or support within a financial services technology firm, with at least 3-5 years in a regional lead role. • Strong knowledge of UI-based platforms,

Technical Tools

OtherHead

Rimes provides enterprise data management solutions to the global investment community. Driven by our passion for solving the most complex data problems, we provide our clients with investment intelligence that powers more than US$75 trillion in assets under management annually. The world’s leading institutional investors, asset managers and service providers rely on Rimes to help them make better investment decisions using accurate information and industry-leading technology.

Responsibilities

~1 min read

Qualifications & Experience:
• 5+ years of experience in client operations or support within a financial services technology firm, with at least 3-5 years in a regional lead role.
• Strong knowledge of UI-based platforms, financial data workflows, and issue resolution processes.
• Proven track record in scaling support operations, leading multi-product teams, and driving standardization across regional or global functions.
• Experience in cross-functional collaboration with Product, Engineering, and Business Optimisation or Transformation teams.
• Skilled in resource planning, people management, and operational reporting.
• Strong communication, stakeholder management, and change leadership skills
• Amenable to work in a hybrid set- up , 2-3x a week RTO

Only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us.

Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.

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