Patient Navigator

United States·Cranstonmid

OtherHealthcarePatient Navigator

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Quick Summary

Overview

Over the past 30+ years, Rhode Island Primary Care Physician’s Corporation (RIPCPC) has grown to become the largest independent provider association of primary and pediatric care in the state,

Technical Tools

OtherHealthcarePatient Navigator

Over the past 30+ years, Rhode Island Primary Care Physician’s Corporation (RIPCPC) has grown to become the largest independent provider association of primary and pediatric care in the state, delivering exceptional care to over 200,000 Rhode Islanders. RIPCPC delivers support services that are essential to providing high quality, cost-effective medicine to patients, while also preserving community-based practices. In 2023, RIPCPC joined Akido Labs, becoming a key east coast hub for healthcare innovation within the Akido Care medical network.

Akido Care’s fast-growing medical network is known for its ability to integrate innovative technology into the healthcare infrastructure, relieving the frustrations felt by everyone involved in care delivery, from medical providers and their staff, to the patients and their families.

We're building a dynamic, diverse and driven team as we continue to grow and broaden our impact. We are seeking passionate people who care deeply about helping patients and communities. We hope you’ll join our team!

Rhode Island Primary Care Physicians Corporation (RIPCPC) is seeking a Patient Navigator to support patients across its 65 primary care practices located throughout Rhode Island. This role focuses on supporting practices and their patients through post-visit and behavioral health interventions. The Patient Navigator complements the activities of embedded office staff and other wraparound team members employed centrally at RIPCPC. This position plays a key role in coordinating care, facilitating referrals, and improving patient access and continuity of care.

Responsibilities

~1 min read

→Act upon referrals ordered during office visits and facilitate appointment scheduling and referral entry in insurance-based systems, prioritizing BCBS and UHC plans
→Ensure accurate and thorough documentation of referrals within the EMR at every step of the referral process from initiation to closure, including closing the loop
→Ensure documentation is collected from patient specialist visits
→Identify if SDOH needs are present through coordination of services and handoff to care team members where appropriate
→Schedule appointments both internally and externally with outside specialists
→Facilitate referrals between care team members
→Act upon behavioral health referrals ordered during office visits and facilitate appointment scheduling
→Collaborate with RIPCPC clinicians for timely behavioral health referrals and schedule appointments via the RIPCPC booking site
→Facilitate relationships with community organizations
→Field calls for patients seeking a new primary care physician and provide contact information for RIPCPC providers accepting new patients
→Directly schedule new patients via Epic for select offices
→Facilitate Uber Health rides to patients’ primary care offices via the Uber Health Portal
→Attend and participate in related meetings and perform other job-related duties as assigned

2–3 years in the medical field, preferably with a Medical Assistant or Quality Assistant background (preferred)
Experience with patient-facing roles, particularly one involving telephonic outreach (preferred)
Experience in primary care practices (strongly preferred)
Experience with value-based metrics around quality and cost containment (preferred)
Experience with EHRs, particularly Epic, eClinicalWorks, and Athena
Comfortable with changing day-to-day priorities and assignments
Comfortable working in a team
Excellent verbal communication and interpersonal skills
Detail-oriented, self-motivated, and comfortable in ambiguity
Proficiency in using the Microsoft Office Suite
Bachelors degree in healthcare related field prefered