Senior Manager, Product Operations

Ripple Treasury is accelerating to 10x product velocity, and we're hiring a Senior Manager, Product Operations to make sure our company and our customers can absorb that pace. You'll be the cross-functional driver between product and the commercial organization, owning operating cadence, quarterly planning, Early Access Programs, launch choreography, outcome measurement, and roadmap mechanics. You'll partner closely with sales, customer success, marketing, and support leadership to make sure every launch lands commercially, not just technically. You'll report directly to the VP of Global Product alongside our product portfolio leads, Product Design lead, and Product Enablement lead.

• →Own the operating cadence between product and commercial: Drive the weekly and monthly rhythm with sales, customer success, marketing, and customer implementation / support leadership. Make sure roadmap changes are absorbed and the commercial machine is ready when we ship.
• →Run quarterly planning end-to-end: Choreograph stakeholder inputs, the read-out to EMT, commitment-tracking against what was planned vs. what shipped vs. what landed commercially, and the flow of information between discovery, delivery, and leadership.
• →Build and operate Early Access Programs: Own customer selection, intake, feedback collection, transition-to-GA gates, and in-program success measurement. Partner with portfolio leads on substantive product decisions and Customer Success on customer relationships.
• →Choreograph launches across the full commercial machine: Coordinate cross-functional readiness from EAP through GA: marketing messaging, sales briefing, support readiness, CS positioning. Product Enablement handles training; you handle whether the launch actually lands.
• →Instrument commercial outcomes: Adoption lift, time-to-value, expansion attached to launches, sales enablement velocity. Build the measurement framework, partnering with Product Enablement on adoption signals and portfolio leads on attribution.
• →Own roadmap mechanics and JPD hygiene: Roadmap health check-ins, Jira Product Discovery governance, and the mechanical infrastructure of the roadmap as it intersects with our commercial cadence.

Do Your Best Work

• The opportunity to build in a fast-paced start-up environment with experienced industry leaders
• A learning environment where you can dive deep into the latest technologies and make an impact.  A professional development budget to support other modes of learning.
• Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
• In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. 
• Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
• We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend

Take Care of Yourself

• R&R days so you can rest and recharge
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy - work with your manager to take time off when you need it
• Industry-leading parental leave policies. Family planning benefits.
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.