Client Operations Associate

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

As a Contract and Administration Associate, you are responsible for day-day administration in support of the onboarding process at Rithum.

• →Assist with setting up supplier contracts & supplier pricing terms.
• →Handle incoming calls from customers, initiate and answer calls explaining our services.
• →Provide updates to internal database systems.
• →Initiate communications with internal teams and customer base.
• →Follow-up with customers to ensure contract maintenance.

Minimum Qualifications  

• Relevant experience in customer support and data entry.
• Excellent written and verbal communication skills
• Strong customer management skills with attention to detail and customer needs.
• Excellent problem-solving, time management and organizational skills.
• Experience working in a highly dynamic atmosphere, capable of multi-tasking, and able to work within challenging time frames.
• Excellent phone presence, including clear verbal communication, active listening, and the ability to build rapport quickly with customers.
• In-depth knowledge of PC and web applications with experience in MS Office applications.

Preferred Qualifications 

• Associate or Bachelor’s degree.
• Familiarity and comfort using AI tools in day to day work.

Up to 10%

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

We believe in transparency and fairness in our compensation practices.

For this position, the expected base pay range is: $40,000-$60,000 per year. 

This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.

For this position, the expected discretionary bonus is 10% of the annual base salary.