Ro9mo ago

Staff Site Reliability Engineer

United States·New YorkFull-timelead

OtherDevOps & InfrastructureSite Reliability EngineerStaff Site Reliability EngineerInfrastructure & Cloud

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Quick Summary

Overview

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible.

Technical Tools

OtherDevOps & InfrastructureSite Reliability EngineerStaff Site Reliability EngineerInfrastructure & Cloud

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.

Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.

The Role:

At Ro, our mission is to provide world-class healthcare by putting patients first - and that mission depends on reliable, secure, and scalable systems. As a Staff SRE on the infrastructure team, you’ll sit at the core of that effort: owning the reliability of our production systems, hardening infrastructure and building tools that empower our engineers to ship safely and confidently.

You will work across teams to drive uptime, performance and observability – partnering closely with product, platform and security engineers.

From designing resilient systems to shaping incident response practices, this is a role for engineers who thrive on impact and care deeply about operational excellence.

Design and implement resilient infrastructure to support high availability at scale

Build and contribute to tools and platforms that streamline deployment, monitoring and recovery of systems

Drive incident response and harness learnings, leading efforts to minimize downtime and improve MTTR

Partner with engineering teams to bake best practices for reliability, resilience and observability into services

Automate infrastructure workflows using IaC and other cloud native tools

Champion a culture of operational excellence, guiding engineers through reliability practices and raising the bar across the engineering org

Deep understanding of systems and infrastructure, with experience operating distributed services in production. We are mostly in AWS and leverage a lot of its primitives - EKS, RDS, Route53, S3, Elasticache to name a few

Strong programming and automation skills using Go (bonus points for Python)

Proficiency with infrastructure as code - Terraform / Pulumi

A passion for observability, with hands-on experience in metrics, logging, tracing using Datadog

Strong cross-functional communication, able to collaborate with product, platform, security and other teams

An operational mindset that puts reliability and resilience as a core product requirement

A mission-driven attitude, motivated by the opportunity to make healthcare better.

Full medical, dental, and vision insurance + OneMedical membership

Healthcare and Dependent Care FSA

401(k) with company match

Flexible PTO

Wellbeing + Learning & Growth reimbursements

Paid parental leave + Fertility benefits

Pet insurance

Student loan refinancing

Virtual resources for mindfulness, counseling, and fitness

Location & Eligibility

Where is the job

New York, United States

Hybrid — some on-site time required

Who can apply

Listed under

United States

Listing Details

Posted: August 6, 2025
First seen: March 25, 2026
Last seen: May 4, 2026

Posting Health

Days active: 40
Repost count: 0
Trust Level: 33%
Scored at: May 4, 2026

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At Ro, we want to bring transparency to healthcare at every step of the patient journey, from the cost of their treatment to where their medication is sourced. Ro provides information to help patients make informed, important decisions about their healthcare and their lives, and to put patients back in control of their health.

Employees

750

Founded

2017

Domain

Jobs

External application · ~5 min on Ro's site

Please let Ro know you found this job on Jobera.