Service Dispatcher

Are you interested in taking your career to the next step with an industry leader? Do you have a knack for scheduling, organizing, and planning? Then we have a job for you! We are a leading home services provider and due to our continued growth we are looking for responsible and reliable individuals to serve as Service Dispatchers.

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to customer requests using our scheduling and mapping technology. We offer competitive compensation, benefits for full time roles as well as overtime opportunities. You may also find room for advancement with us. If this sounds like the kind of career move you've been wanting to make and you meet our qualifications, we want to talk with you!

As a Service Dispatcher, you will use your communication and active listening skills to devise the most efficient solutions.

• Scheduling service calls and providing work orders for Service Technicians according to urgency
• Reviewing jobs in the service monitor to ensure they are dispatched and assigned as required
• Communicating with other Dispatchers, Service Technicians and other departments

As a Service Dispatcher, you must be pleasant, professional and possess the ability to function equally well both independently and in a team environment. You must also be highly detail-oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills as well as the ability to interact effectively with both customers and coworkers.

• High School Diploma or Equivalent
• 1 -2 years prior dispatch experience preferred
• Prior experience in a customer service setting a plus
• Proven problem solving skills
• Ability to work well in a fast paced environment
• Proficiency with the MS Office Suite, MS Outlook and Web navigation