Senior Automation UiPath Engineer

We are seeking a Managed Services Engineer to join our Managed Services team and work with our clients to deliver high-quality solutions.

• →Ensure prompt ticket follow-up and resolution of L2 issues within defined SLAs
• →Perform root cause analysis (RCA) for production incidents and implement preventive measures
• →Monitor bot performance and proactively identify issues or improvement opportunities
• →Handle change requests, enhancements, and bug fixes for existing automations.
• →Collaborate with L1 support and development teams to address complex technical challenges.
• →Coordinate operations and maintenance activities for large client accounts
• →Test and optimise automation solutions for performance, scalability, and reusability.
• →Apply and further develop best practices for developing automation solutions
• →Provide clear and concise communication to end-users and stakeholders regarding issue resolutions and maintenance schedules
• →Consult, provide expertise, guidance, and participation during the Onboarding and Service Transition of clients 

• 5+ years of hands-on experience in Intelligent Automation software engineering, with deep expertise in designing and developing complex UiPath solutions using UiPath Studio, Orchestrator, and REFramework.
• Experience with Intelligent Document Processing (IXP/IDP) is required, and experience with Document Understanding, system integrations, and API development/consumption will be an advantage.
• Good understanding of end-to-end automation lifecycle.
• Strong analytical and problem-solving skills, with the ability to think critically and creatively.
• Experience with RPA, any additional OCR/IDP knowledge is a big plus
• Good communication skills and social competence for strong customer relationships with the ability to work effectively, independently, and in a team environment
• Experience with API integrations (REST/SOAP), JSON
• Flexibility to work in shifts aligned to either Australia or UK business hours

• Knowledge of Python, PowerShell, VBScript, or similar scripting languages
• Experience with AI/IDP tools (e.g., Document Automation, AI Builder)
• Exposure to CI/CD, DevOps, or ITIL-based service management practices

• Automation Anywhere Certification (Advanced/Master)
• Microsoft Certifications: PL-500, PL-900
• Any RPA-related certification