Care Coordinator

About YOU 

You are a compassionate and skilled professional with a strong background in children’s mental health, social services, or primary health care. With at least three years of experience, you bring a deep understanding of family-centered care and have demonstrated success in facilitating care plans and leading multidisciplinary teams. You thrive in collaborative environments and excel at building strong, respectful relationships with families and community partners.

You are highly organized, an effective communicator, and a creative problem-solver who remains calm and focused during crisis planning and service coordination. Your knowledge of high-fidelity wraparound principles, combined with your ability to navigate complex systems, ensures that every child and family you support receives personalized, consistent, and integrated care.

With a flexible approach and a commitment to client safety, you’re proficient in using technology in a virtual environment and confident working independently while staying connected with your team and community networks. You are passionate about making a meaningful difference in the lives of children, youth, and their families.

About ROCK

ROCK (Reach Out Centre for Kids) is recognized as the number one non-profit employer of choice, leading the way in providing mental health services to children, youth, and families in the Halton region. We are an accredited organization with exemplary standings from Accreditation Canada, reflecting our commitment to high-quality care. Our dynamic and collaborative team is dedicated to achieving our mission and vision, fostering a positive and inclusive environment that mirrors the diversity of the community we serve. At ROCK, we offer various professional development opportunities, company events, and a supportive culture that encourages innovation and growth. ROCK is site certified in the Neurosequential Model of Therapeutics (NMT) a developmentally sensitive, neurobiology-informed approach to clinical problem solving. Our hybrid work model provides flexibility, combining on-site and virtual environments, to best meet the needs of our staff and clients. Join us in making a meaningful impact in mental health care.

The Role

As a CFF Care Coordinator, you will play a key role in supporting children, youth, and families experiencing mental health challenges by developing and coordinating individualized, high-fidelity wraparound care plans. Working as part of a family-centered, multidisciplinary team, you will serve as the main point of contact for care teams, facilitate collaboration with community partners, and ensure services are well-integrated and responsive to each family’s unique needs. This role requires strong relationship-building, problem-solving, and coordination skills, with a deep commitment to family engagement, safety planning, and inclusive service delivery.

Please note that this is a full-time contract position, working 35 hours weekly, until March 31st, 2028.

Who we’re looking for:

• A degree in Social Services or a related discipline from a recognized university, or a college diploma in a related field.
• Minimum of three (3) years of experience working in children’s mental health, social services, or primary health care settings.
• Experience in facilitating meetings with diverse stakeholders.
• Established working relationships with Halton community service providers is an asset.
• A highly collaborative leadership style with the ability to work respectfully and effectively across systems that support children, youth, and families.
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict resolution abilities.
• Exceptional organizational and time management skills.
• Proficiency in using technology, including working in virtual environments; experience with MAC OS operating systems is preferred

What will help you succeed:

• Current criminal reference check with vulnerable sector search and after every three (3) years.
• Ability to work flexible hours, according to program need.

• Access to reliable transportation in alignment with program needs.
• Proficient in the use of technology as required of the position, including working in a virtual environment with MAC OS operating systems experience preferred.

Our rewards ROCK, join our team and ENJOY: 

🏥 100% employer paid premiums for extended health and dental benefits
🌴 Recharge: Paid time off, 2 weeks' vacation, and 2 additional ROCK holidays.
📖 Learning: Access to professional development assistance to help you grow.
🍎 Wellness: Discounted GoodLife memberships.

ROCK is committed to fostering a positive and progressive workforce reflecting the community we serve and promoting diversity at all levels in a dynamic and inclusive environment. We provide equitable treatment and accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and ROCK’s Accommodation Policy.

If you are invited to participate in the interview process and require accommodation for the interview, we ask that you provide your accommodation request as soon as reasonably practicable. Please be advised that you may be requested to provide verifiable supporting information, such as medical or other documentation depending upon the type of Code-protected accommodation, to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process. ROCK treats all accommodation requests confidentially.

Positions are located in the Halton Region and travel between sites may be required.