Experiences Manager

ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of, without taking ourselves too seriously.

We’re growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

🌟 Own the Employee Experience - You’ll directly shape how people experience ROLLER day-to-day — from their first week to the moments that define our culture. When this role is done well, people feel it immediately.

🎉 Build Culture That People Feel - You’re not planning events for the sake of it. You’ll create meaningful moments, rituals, and environments that bring our culture to life in a tangible way — the kind people talk about, remember, and look forward to.

🚀 Autonomy with Real Impact - You’ll have the space to own the Melbourne and Sydney office experience while influencing how we scale this globally. Your judgment matters — what you implement will directly shape how hundreds of people experience work.

🤝 High Ownership, High Variety - No two days look the same. You’ll move between operations, onboarding, events, and culture-building — perfect for someone who enjoys being hands-on, solving problems, and making things better every single day.

❤️ Loved by Customers - ROLLER is consistently highly rated on Capterra and G2, and trusted by leading operators worldwide. That doesn’t happen by accident. Customer obsession isn’t a value on a wall here, it’s embedded in how we prioritise, build, and measure success.

• →Run the Melbourne office to a high standard
• →Support other offices using scalable systems & processes
• →Deliver small moments and rituals that make the workplace engaging

• Own the first-week experience for new hires
• Partner with Talent Acquisition, People & Culture and IT to ensure smooth setup and access
• Create a welcoming, connected start for every employee

• Plan key events (mid-year, end-of-year, DEIB moments)
• Manage budgets, vendors, and logistics
• Align with company-wide programs

• Oversee vendors, supplies, catering, and facilities
• Maintain a reliable, well-run office environment
• Ensure policies and safety standards are followed

• Work with IT, Finance, and global Experience Managers
• Maintain consistency across regions
• Share local insights to improve the overall experience

• Experience in workplace operations, events, or employee experience
• You have a high appetite for Technology and AI and a natural curiosity for how it can transform your work. You’re comfortable using AI tools to automate repetitive 'busy work,' freeing you up to focus on high-impact
• Highly organised with strong attention to detail
• Enjoy creating welcoming, people-first environments
• Comfortable managing multiple priorities and stakeholders
• Proactive, hands-on, and solutions-focused
• Confident using technology and learning new systems
• Experience in SaaS or high-growth environments is a bonus

We believe AI is a career-defining inflection point. ROLLER is a fast adopter of new technology like AI, and every team member is empowered to own their learning and use the latest tools to supercharge their impact. We’re looking for candidates with the proficiency and curiosity to embrace AI and technology — not just as a technical skill, but as a core competency to help us achieve big goals.