ICT ServiceDesk Technician

We are seeking an ICT Service Desk Technician to provide professional technical support to end users by diagnosing and resolving hardware, software, network, and printer-related issues. The role will also provide end-user guidance and training, assist Network and Server Administrators, escalate complex issues, and maintain ICT hardware and software inventory records.

Your key responsibilities will include:

• Provide first-line technical support by diagnosing and resolving Level 1 hardware, software, network, email, Internet, and printer-related issues through phone, email, service desk portal, or in person.

• Install, configure, maintain, and troubleshoot end-user computers, software, peripherals, printers, and other ICT equipment, including minor hardware repairs.

• Provide technical guidance and training to end users and ensure clear, professional communication of solutions.

• Escalate complex issues to Level 2 support, coordinate third-party repairs, and assist with network cabling and related equipment.

• Maintain ICT inventory and documentation, gather user feedback, recommend service improvements, and perform other related duties as required.

The ideal candidate will have:

• Higher Secondary Education, a NATIN IT Diploma, or a HAVO/VWO/IMEAO Diploma combined with an IT-related course.

• At least 2 years of relevant experience in IT Service Desk, Help Desk, or technical support.

• Strong knowledge of computer hardware, software, operating systems, networking, and troubleshooting.

• Excellent communication and customer service skills, with the ability to explain technical information clearly.

• Ability to diagnose and resolve technical issues, prioritize requests, and escalate complex problems when required.

• Willingness to work in Brokopondo on a rotational schedule of 14 days of work followed by 7 days break

• Good communication and interpersonal skills in Dutch and English.

• If selected, you will be required to submit a Police Clearance Certificate (“Bewijs van Goed Gedrag”). Please initiate the request at your respective District Commissariat.

If you are a motivated and dedicated ICT Service Desk Technician with a passion for providing excellent technical support and a strong background in ICT operations, we encourage you to apply for this exciting opportunity at Rosebel Gold Mines.

Click on Apply Jobs to submit your resume, cover letter, copy of your ID, and copy of your diploma for consideration.

Please note that only candidates who meet the requirements will be contacted.

Rosebel Gold Mines N.V., a subsidiary of Zijin Mining Group, conducts all recruitment and selection processes with fairness, transparency, and integrity. We never request payment or personal financial information as part of the hiring process. All official communication will come from an @rosebel.com email address.

By submitting an application, you consent to the processing of your personal data for recruitment purposes in accordance with our privacy and data protection policies.

Rosebel Gold Mines N.V. reserves the right to modify, withdraw, or close any vacancy at its discretion and without prior notice.