Quality Assurance Complaints Coordinator

About Rowe Casa Organics:

From the beginning, Rowe Casa Organics has been on mission to provide safe, natural, and non-toxic products that you can trust. In 2017, sisters Jill and Alicia embarked on a mission seeking greater health and wellness for their families. Frustrated by the lack of transparency and truly safe, effective options, Jill Rowe took matters into her own hands by making our very first product, Elderberry Immune Support. Today, Rowe Casa Organics produces over 400 products to help people thrive in their health, wellness, and lifestyle. From wellness necessities and household essentials to the finest of self-care, each product that we offer is crafted with the utmost quality, care, and love.

Job Summary:
The Quality Assurance Complaints Coordinator will be part of the Quality Department reporting
to the QA Manager or designee. This position will support the required event reporting and
investigation of all complaint-related procedures, in accordance with applicable laws and
regulations

Duties/Responsibilities:
● Records and evaluates complaint submissions.
● Communicates with staff and/or patient to acquire relevant complaint information.
● Coordinates with internal departments (Customer Service, Quality Assurance,
Manufacturing and R&D) to incorporate vital input into complaints reports.
● Reviews and provides feedback on complaint manufacturing investigation reports.
● Records and provides regulatory reportability decisions on complaints.
● Ensures timely processing of complaints.
● Generates and submits serious adverse event reports to appropriate authorities and
government agencies as requested and as required by applicable laws and regulations.
● Involved in activities to prepare for audits and inspections.
● Performs root cause investigations and is involved in CAPA (Corrective and Preventive
Action) activities.
● Receives returned goods and decontaminates if necessary.
● Reviews and closes complaint files.
● Collects complaint case and process metrics to capture and generate trend reports.
● Coordinates with other departments to provide complaint data reports as needed.
● Participates in inter-departmental cross-functional projects.
● Any other duties and responsibilities assigned by QA manager or designee.

Required Skills/Abilities:
● Proficient in Microsoft Office Suite or related software
● Efficient typing skills.
● Ability to compile information
● Ability to work under pressure
● Excellent organizational skills and attention to detail
● Positive attitude
● Ability to adapt

● Other duties as assigned

Education and Experience:
● Bachelor’s degree preferred

Physical Requirements:
● Prolonged periods sitting at a desk and working on a computer
● Must be able to lift up to 50 pounds at times

This job description is intended to convey information essential to understanding the scope of the role. It is not an exhaustive list of duties, skills, or responsibilities and may be updated at any time. As our business evolves, so may your role. Employees may be reassigned to different positions, teams, or functions to support organizational goals and growth.

Rowe Casa Organics is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status.