Member Services Agent

• Member Advocacy: Interact with current or prospective Members via voice and email with professionalism, positivity, and personality.  

• Creative Problem Solving: Use your agency to resolve inquiries regarding returns, tracking, and order modifications without a script to lean on.  

• Skill Expansion: Once you master the foundational skills, you’ll have the opportunity to handle more complex situations and move into alternate channels like messaging or social media.  

• Must be willing to work any shift Monday through Sunday 9am-9pm EST. 

• You are driven by the "human" element of service—you have a genuine passion for helping people and turning frustration into a "wow" moment.  

• You thrive in high-energy, high-volume environments and enjoy the challenge of a busy day.  

• You want to work somewhere where your judgment is trusted, and your suggestions help improve the way we work.  

• You love finding a good deal, are passionate about fashion, and want to collaborate with a kind, remote-first team.  

• The "Unscripted" Mindset: Ability to think critically and solve problems on the fly without relying on a rigid manual.  

• High-Volume stamina and resilience: You bring positive, consistent energy even during our busiest peak shopping seasons.  

• Decision-Making Confidence: You are comfortable taking ownership of an issue and using your judgment to provide a resolution.  

• Superior Communication: Excellent listening, verbal, and written skills; you can pivot your tone to meet the Member's needs. 

At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work. Even if you don't check off every qualification in the job description, that's okay. We encourage you to apply to any role that excites you and sparks delight! We can't wait to learn more about you.

Ready for the most memorable – and stylish – experience of your professional career? Then join us at Rue Gilt Groupe. Combining three complementary brands, Rue La La, Gilt, and Shop Simon, we are the premier off-price e-commerce portfolio company.

Our model defined the online treasure hunt through its daily sale events allowing our customers to discover over 5,000 premium and luxury brands at prices up to 70% off full-price retail. We believe in fashion for all, sparking delight through daily discovery and shopping as an occasion to celebrate!  World-class merchandising, technology and marketing bring our shopping experience to life, and we hire world-class people to do it.  Living our values and being empowered, tenacious, passionate, collaborative, innovative, and kind is something we strive for every single day. We meet over coffee and brainstorm new ways to spark delight for our members. Volunteer on- and off-hours together. Plan some serious surprises for our coworkers, because nothing ignites innovation like a breakfast cereal buffet or an afternoon slice of cake.

And we don't hesitate to use our associate discount – after all, we're as enthusiastic about style as our customers. The way we work?  It's so much more than what happens between the weekends. It empowers us to think, create, and innovate, so we can deliver the first-rate experience today's customer’s demand.

Rue Gilt Groupe GDPR/CCPA Pre-Collection Notice for Job Applications: We collect personal information (PI) from you in connection with your application for employment with Rue Gilt Groupe, including identifiers, contact information, employment and education history, and related information. We use this PI for purposes related to evaluating your application and potential employment. Depending on your location, you may have rights under GDPR or U.S. state privacy laws. For additional details or if you have questions, please see our GDPR Applicant Privacy Notice and CCPA Applicant Privacy Notice or contact us at recruitingcoordinator@ruegiltgroupe.com.