AI Experience & Performance Consultant

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic AI Experience & Performance Consultant to join our team.

The AI Experience & Performance Consultant applies deep User Experience expertise to ensure that AI Agents are designed, built and continuously optimised to deliver high‑quality, user‑centred interactions. This includes conducting research, analysing customer journeys, testing experiences, and driving ongoing improvements grounded in UX best practice. 

In addition to the UX foundation, the role is accountable for the performance, commercial value and lifecycle health of Sabio’s AI Agent deployments. The jobholder takes ownership of both experience and commercial outcomes, ensuring AI Agents consistently deliver measurable value. 

The role combines UX expertise, product ownership, ROI management, optimisation strategy and stakeholder management. Operating in complex environments, the jobholder brings depth across UX/CX and AI‑related domains and applies this expertise to guide decision‑making and drive continuous evolution of AI capabilities.

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.