WFM Consultant

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic WFM Consultant to join our team

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

The WFM Consultant acts as a trusted adviser and subject-matter expert, helping customers strengthen workforce planning capability, improve operational performance and realise greater value from their workforce management technology. 

The role combines operational WFM expertise, analytical thinking and stakeholder influence: understanding what is happening, forming an evidence-based view and bringing the customer on the journey. 

The consultant independently leads discovery, health-check, optimisation and implementation engagements across the end-to-end workforce planning lifecycle. They work with operational teams through to senior and executive leadership, translating complex findings into clear recommendations, practical roadmaps and measurable outcomes. 

Technology is important, but it is not an end in itself. The consultant ensures WFM platforms, processes, governance and operating models are designed around sustainable operational and commercial outcomes. 

Typical engagements