Data Support Engineer SR(Sterling File Gateway/EDI) - India

India·Chennaisenior

Customer SupportSupport Engineer

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

Why you'll LOVE Sagent: You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it!

Technical Tools

Customer SupportSupport Engineer

Why you'll LOVE Sagent:

You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it!

By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all US consumers.

Sagent powers servicers and consumers. You power Sagent!

About the Opportunity:

As a SFG/SI developer at Sagent, you will play a pivotal role in shaping and executing our B2B designs and maintains EDI workflows. We seek an exceptional individual with a passion for technologies and a proven expertise in designing and implementing complex EDI map development, and partner onboarding using BPML and protocols like AS2, SFTP and HTTPS.

Monitorning file transfers, system health and scheduled jobs using SFG.
Handling L1/L2/L3 support to resolve production incidents within SLA, including Root Cause Analysis and troubleshooting of IBM Sterling B2B Integrator or SFG.
Onboarding new trading partners created TP profiles, mailboxes, certificates, Communication Protocols, SFTP, AS2, FTP, FTPS&HTTP, HTTPS.
Working with Internal teams and external business partners to resolve the issues.
For any file transfer failures, need to find the appropriate reason and reply/ escalate to the respective teams.
24×7 shift coverage and rotation.

Bachelor’s Degree in Computer Science, Information Technology, or a related field with 4-5+ years of relevant experience
. Experience with SSP/SEAS, Cipher, WAF, and MFA upgrades and administration.
In-depth knowledge of Sterling File Gateway (SFG).
Good to have bit of Mainframe knowledge about the Datasets and JCLs.
Experience with Linux/Unix/Windows systems.
Proficiency in security protocols and encryption technologies.
Familiarity with network configurations and firewalls.
Detail-oriented with a focus on security and compliance.

#LI-SM1

Perks! As a Sagent Associate, you will be eligible to participate in our benefit programs beginning on Day #1! We offer a comprehensive package including Hybrid workplace options, Group Medical Coverage, Group Personal Accidental, Group Term Life Insurance Benefits, Flexi Benefit Plan, Food@Work, Career Pathing, Focus Time Fridays and much, much more!

Why Sagent? Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing. Our platform lets customers manage their home-owing lives from anywhere while giving servicers lower costs, scale compliance and higher servicing values through full market cycles.

Sagent is a joint venture that combines Fiserv Inc.'s decades of market-leading fintech expertise with Warburg Pincus' skill in growing technology companies. We hire innovators and doers to disrupt the last and most complex frontier of lending and housing. We're growing fast and need you to help shape our future.

Sagent is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.