Sait1d ago

New

$51,210 – $55,058/yr

Customer Service Representative, Welcome Centre

Canada·CalgaryAUPE Permanent Salarymid

Customer Support SpecialistCustomer

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Quick Summary

Overview

SAIT’s Marketing department works to share the right message, in the right place, at the right time with prospective students, industry and the community.

Technical Tools

Customer Support SpecialistCustomer

SAIT’s Marketing department works to share the right message, in the right place, at the right time with prospective students, industry and the community. Join a creative team that leads the institutional marketing and recruitment plan to deliver cohesive and impactful experiences across every touchpoint – from digital channels to in-person events.

The Opportunity

Job classification: A5019 - Customer Service Representative

# of positions: 2

Salary range: $51,209.60 - $55,057.60. Placement within the range is typically based upon a review of skills, experience, and internal equity.

Hours per week: 40

Paid leave: 3 weeks vacation per year

Deadline to apply: 4:00PM on July 21, 2026

The Welcome Centre Customer Service Representative (CSR) is the first point of contact for prospective and current students, alumni, staff, faculty, and community members. As a key member of the Welcome Centre team, this role delivers welcoming, knowledgeable, and student-centered service across multiple channels.

The CSR provides information, triages inquiries, connects guests to the right resources, and supports recruitment, engagement, and special events. Success in this role requires strong communication skills, sound judgment, adaptability, and a commitment to exceptional service and student success.

Deliver welcoming, professional, and student-centered service across phone, online and in-person service channels, providing information, triaging inquiries, and connecting individuals with the appropriate resources.

Support prospective and current students throughout their journey by providing accurate guidance, resolving concerns, and escalating complex issues as needed.

Contribute to recruitment, engagement, and student experience initiatives, including campus tours, orientation, open houses, convocation, events, and Welcome Centre pop-ups.

Support maintaining accurate records, reporting and operational data collection.

Develop and maintain strong knowledge of SAIT programs, services, processes, policies, and Protection of Privacy Act (POPA) requirements to ensure accurate and compliant information sharing.

Collaborate with colleagues across SAIT to deliver seamless service, support student success, and ensure effective referrals.

Model collaboration and service excellence by supporting the onboarding, training, and mentorship of new team members, student ambassadors, practicum students, and volunteers.

Contribute to continuous improvement by identifying service enhancements, sharing feedback, and participating in ongoing professional development.

Minimum

Diploma in Business Administration, hospitality, administrative information management, marketing, communications, or related fields

1-2 years in a customer-facing role, preferably in education, hospitality, or retail

Equivalent combination of experience and education may be considered

Skills

Excellent written, verbal, and public-speaking communication skills

Strong customer service, hospitality, and service-oriented mindset

Exceptional organization, time management, and self-management abilities

Ability to work independently with minimal supervision

Proven ability to thrive under pressure while maintaining a professional, positive attitude

Strong intercultural competence and commitment to fostering an inclusive environment

Quick learner with strong digital dexterity and ability to adapt to new systems and technologies

Resilient, adaptable, and solution-focused approach to work

We sincerely thank all applicants for their interest in this opportunity. We understand how important communication is, and we are committed to following up with every candidate. Please know that each application is thoughtfully reviewed, and you will hear from us either way.

Together, we build bold futures

At SAIT, we equip you with the resources you need to shape bold futures for yourself and our communities. We offer a comprehensive package including:

- Generous time off to pursue other passions and support your wellbeing

- SAIT paid premiums for medical, dental, and vision benefits so you, and your family, are well supported

- Benefits supporting mental health and access to Greenshield + for virtual therapy at a reduced rate

- Access to a Health Spending or Taxable Spending Account

- Professional development opportunities through our Free Seat Program, tuition support, access to LinkedIn Learning and discounted Continuing Education & Professional Studies courses

- Defined Benefit pension through LAPP to help you retire with confidence

- Excellent dining options on campus

- Free access to our fitness facilities and group fitness classes

And the perks keep on coming!

About SAIT

At SAIT, we’re building bold futures. We’re a community of tenacious problem-solvers, inventive thinkers, and passionate collaborators who believe in doing work that matters.

Named one of Alberta’s Top Employers, we’re driven by a desire to create an impact in our community. If you’re looking for a place where purpose meets possibility, you’ve found it here.

We’re committed to community and belonging 

Community and belonging is essential to achieving SAIT's vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about Community and Belonging at SAIT.