Lead-Setting Electrical Technician

The primary objective of this position is to deliver outstanding maintenance services while creating opportunities for our electrical sales and installation teams through qualified lead generation.

• → Perform residential electrical maintenance and safety inspections.
• → Diagnose minor electrical issues and educate homeowners on recommended solutions.
• → Generate qualified leads for electrical replacements, rewires, panel upgrades, lighting projects, and other home service departments.
• → Maintain exceptional customer service and professionalism on every appointment.
• → Complete all required ServiceTitan documentation, inspection reports, invoices, and customer notes accurately and promptly.
• → Capture required photos and videos during appointments.
• → Follow all company safety standards and operating procedures.
• → Assist with company projects when service calls are unavailable, including:
  • → Supporting installation teams
  • → Assisting with company facilities or properties
  • → Community outreach events
  • → Other duties assigned by management
• → Maintain a clean, organized, and fully stocked company vehicle.

• $100 spiff for every qualified lead to Plumbing/HVAC and only a $25 Lead for Electrical (with 2% possible earnings of Full-service replacement, Rewires, & Lighting Projects).

Success in this role is measured by:

• Consistent lead generation
• Customer satisfaction
• Professional communication
• Accurate documentation
• Quality workmanship
• Reliability and attendance
• Safety compliance

• Attend required morning meetings and training as scheduled.
• If reporting to the office, work begins upon arrival (no earlier than 6:55 AM, unless directed otherwise).
• If reporting directly to the first service call, work begins upon arrival at the first appointment.

• Meal breaks are optional but must be clocked out if taken.

• Work ends upon completion of the final service call.
• If returning to the office for company business (such as dropping off an apprentice), clock out upon arrival at the office.

Technicians are expected to complete:

• ServiceTitan invoices
• Inspection reports
• Customer notes
• Photos and videos
• Required job documentation

Failure to complete required documentation may delay incentive or commission payments.

• Residential electrical experience preferred.
• Active Texas electrical license (Apprentice, Residential Wireman, or Journeyman, depending on company requirements).
• Strong customer service and communication skills.
• Ability to identify customer needs and generate qualified replacement opportunities.
• Experience using tablets and field service software is preferred.
• Valid driver's license with an acceptable driving record.
• Ability to lift up to 50 pounds and work in residential environments, including attics and crawl spaces.

• Waiving after-hours service fees will result in forfeiture of any associated incentive payments.
• Warranty recall work resulting from the technician's workmanship may affect incentive eligibility.
• Technicians are expected to maintain a high standard of workmanship to minimize callbacks and warranty claims.
• Overtime must receive prior management approval.